Assistant Product Management, Customer Change

Assistant Product Management, Customer Change Overview

The UK product management team is looking for a Assistant Product Management, Customer Change.

The Assistant Product Management, Customer Change role provides a very specific and key role in managing Customer changes. As an Assistant Product Management you who will assume full responsibility for the end-to-end management of the Customer Changes for UK Product & Services.

The role will sit within Product Management’s “Product Change team” and work cross functionally with other teams including Customer Delivery, Finance, Sales, and the wider Product Management team.

The successful candidate will be highly motivated, have excellent organisational skills, strong numeracy skills and commercial acumen, good attention to detail and be a “self-starter” that takes ownership of problems.

The ideal candidate is highly motivated, organised, quick to learn, and very customer focused.

Role

Assistant Product Management, Customer Change role is a client facing position and responsible for:

• Management of the change control process, managing and creating reports, ensuring Tools such as Remedy and Salesforce are up to date
• Manage customers change control requests by setting up meetings, writing responses to requirements and pricing up changes
• Managing the Change Control forecast and financial planning. Ensure that we have an accurate, monthly, view of forecast revenue.
• Provides support to the team for the Monthly Product portfolio planning meetings including assembling slide pack, minute taking & management of any requests from the Chair.
• Management of Product backlogs
• Support the management of billing activities within Product Management team specifically in relation to responding to customer enquiries, invoicing, raising POs, and the management of the central inbox
• Contributes to business planning and resource projections, product strategy and roadmap development
• Contributing to the production and maintenance of customer facing documents and presentations
• Support the management of Products, by understanding and managing the P&L and contractual obligations for those Products
• Support the Account Management function in relation to Sales Opportunities.

All About You

Skills and experience required for this role are:

• A professional approach to their work and a ‘can-do’ attitude.
• A good head for figures and a grasp of business basics such as revenue, costs, profit etc.
• Fantastic written and verbal communication skills.
• Be customer focused, constantly keeping customer needs front of mind.
• A proactive approach with willingness to take ownership of issues.
• Work collaboratively to solve problems, be proactive and be able to simplify complex information for effective communication.
• A disciplined approach with the ability to plan and organise effectively.
• The ability to build relationships and be able to work, under pressure, with different teams.
• A high-level of experience with Microsoft Word, Excel and PowerPoint.
• The desire to take on additional responsibility and to learn new skills.
• Experience in the Payments Industry would be desirable.

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.