Tier 2 NOC Engineer - Masergy

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Network Operations Center Engineer (Tier 2) provides customer and internal escalation support for advanced telecom and network related issues. The Tier 2 Analyst directly supports a global environment. Candidate must be flexible to work shift hours and be available for one weekend day (Sat or Sun). This is a full-time position with competitive compensation and benefits. A successful candidate will be a quick thinker, able to multitask several issues at once and fast learner.

Job Description

Responsibilities

• Troubleshoot complex networking issues such as SDWAN, MPLS, NaaS, IPSec, IES and Cloud Services with external customers, network/telecom providers and vendors on conference bridges to drive and lead issue resolution
• Be able to propose optimal solutions to internal/external customers
• Carry out maintenance activities according to engineering MOP’s. Firmware and Software device and management systems upgrade
• Perform router and firewall activation for new and existing customers, small to large networks, simple to complex configuration
• Perform test and troubleshooting of TDM and high capacity Ethernet circuits
• Investigate and complete reason for outage (RFO) reports on all network outages, compile a root-cause-analysis for an incident/issue
• Mentor and help train Tier I NOC Analysts
• Accept external/internal escalations, customer calls, vendors, and partners
• Perform special projects, network audits
• Perform tasks assigned by Manager to support the business or customer requirements that are within the skillsets of the T2
• Additional duties as assigned

Qualifications:

• Certifications Preferred: CCNP /Nokia NRS II /Fortinet NSE 4/7 /Silver Peak Certification
• Minimum 5-6 years of experience working in complex LAN/WAN/WLAN support or implementation role. Preferably with previous experience in the service provider business facing enterprise/corporate customers (Implementation/troubleshooting responsibilities include Core, Edge and Premise routers, switches, firewalls and NIDs)
• Very good understanding of complex network and firewall troubleshooting, configuration, testing
• Can confidently communicate or convey complex scenarios to easily understandable terms
• Possess critical thinking skills, think outside the box and provide the most optimal solution
• Amenable to work at night

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team - make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Respect and promote inclusion & diversity
• Do what's right for each other, our customers, investors and our communities

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.