Senior Research Executive

Maru are looking to recruit a Senior Research Executive to join the team!

Hybrid 2-3 days per week in the office - Head office based in Southampton

Benefits include Refresh Days (every other Friday afternoon off in the summer!), 23 days annual leave, 5 days personal development leave, Bupa private healthcare, flexible working, membership to a top learning platform, social & wellbeing events, dog friendly office and more!

• Are you curious about people and the decisions they make?
• Are you looking to work with top UK and global brands across sectors including retail, fashion, technology, travel and banking?
• Do you have a positive can-do attitude, and a desire to learn new skills and work in a fast-paced environment in which no two days are the same?

At the Maru Group we use a combination of our custom-built technology and our team’s insight expertise to help our clients better understand their customers and how they think, feel and behave. As well as running customer experience programmes for big-name clients for over 20 years, we also work in areas such as new product development and shopper understanding, and run a number of insight communities.

We have an exciting roadmap which means we continue to develop new and differentiated tools in both qual and quant areas to help our clients to better connect with their customers and make smarter, more informed decisions. We also have a full in-house training programme, and as an accredited MRS (Market Research Society) training centre, we provide the training and support for the Advanced Certificate in Market and Social research.

SENIOR RESEARCH EXECUTIVE

We’re looking for a Senior Research Executive to join our Client Advisory team and help us to deliver great work to our clients. Our ways of working mean you get involved in all aspects of the research process – from survey design, build and checking to putting together PowerPoint documents to share learnings with clients.

This is the perfect role if you have 2-3 years research experience and are looking to develop and grow your career in Research, working with a great team of colleagues for top UK and global brands!

Responsibilities:

• Within a team, manage and execute projects through the project lifecycle with focus on flawless client servicing and outputs;
• Work collaboratively and consultatively across teams to get the job done;
• Support departmental client goals as per the direction of assigned mentor/manager;
• Support team in adding value and developing trust with the client day to day through delivering seamlessly. Escalate issues that need assistance to resolve;
• Stretch and take responsibility for own clients where opportunities lie;
• Build skills around account management and look for ways to add value or drive efficiencies ongoing to clients;
• Support team in delivery of superior outputs through quality of data, analysis and storytelling;
• Go beyond the data to find compelling and relevant insights that go beyond the obvious to help add value to our clients;
• Act as a lead or mentor to junior team members around project delivery (seen as a go to knowledge base) with potential to take more of a leading role on smaller clients (Personal Development);
• Upskill personally – Build understanding and proficiency around market research techniques and toolkit in addition to sector and client understanding to drive meaningful and tangible differences to projects, reports and client deliverables.

Experience:

• 2-3 years research experience
• Passion and curiosity for insight and data with proven track record in analysis and report writing
• Tenacious and ability to influence and manage client
• Knowledge of HUB or similar survey analysis & reporting tools
• Experience of using Excel and PowerPoint
• Self-motivated with strong personal development and drive to improve
• Exceptional attention to detail with good oral and written communication skills
• People orientated, team player
• Strong time management and ability to prioritise effectively

What we can offer you:

• Competitive starting salary
• A great company culture focused on collaboration and learning – including membership to Udemy learning platform to support your personal development
• Refresh Days - Every other Friday afternoon off during the summer!
• 23 days’ Annual Leave plus Bank Holidays
• 5 days paid leave for personal development each year (after 1 year’s service)
• Hybrid working (2-3 days office based with flexibility to work from home)
• Bupa Health Insurance (including dental cover) and Employee Assistance Programme
• Contributory Pension scheme
• In Service Life Assurance
• Company Sick Pay Scheme (after 6 month’s service)
• Employee Discount platform (retail, entertainment, travel, technology & eating out) and Cycle to Work Scheme
• Regular staff social events and treat deliveries
• Dog friendly, open plan office with free onsite parking & easily commutable by train or bus

We invite you to apply online now!

Our commitment to Diversity, Inclusivity and Belonging

As a company, we are committed to the principles of equity diversity, accessibility and inclusion. At Maru, we value the contributions of all colleagues. We engage in ongoing efforts to foster a sense of welcome and belonging. We do not tolerate discrimination in any form, as all colleagues have a right to a work environment that is respectful and inclusive. We believe diverse identities and diversity of experience, outlook, and culture drives innovation. Which is core to how we build our teams, cultivate our leaders and create an inclusive company.

Please note that due to the high volume of applications received, we will only contact short-listed candidates. We want to thank you for your interest in Maru/Matchbox, and we encourage you to constantly check our website for a list of all current opportunities.