Role Overview & Mandate
Executive Summary
Job Number 23018877 Job Category Rooms & Guest Services Operations Location The London EDITION, 10 Berners...
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Job Category Rooms & Guest Services Operations
Location The London EDITION, 10 Berners Street, London, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
The London EDITION is looking for its next Guest Relations Agent!
Would you like a job that gives you…
- Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!
- £5 breakfast when staying in any of our European hotels
- Discounted food & drink in all our restaurants and bars
- Discounts for your friends and family
- Wellness and mental health programmes
- Flexible scheduling
- World class training and development, including leadership development
- Unlimited career opportunities (internationally and locally)
- Half price cinema tickets
- Specially curated discounts in thousands of shops
- Amazing staff parties
- …and much more
We are looking for a driven, creative and out-going Guest Relations Agent to join the team at The London EDITION hotel. As our Guest Relations Agent you will have a natural ability to connect with people and have a flair for delivering personalised tailored service to our guests.
As a Guest Relations Agent you will:
- Create and arrange amenities to surprise and delight our guests.
- Have presence in the lobby, meeting, greeting and providing assistance to ensure maximum guest satisfaction.
- Liaise with all departments to ensure all guests needs and expectations are met.
- Liaise with guests, finding out their preferences and updating their Opera profiles.
- Manage and swiftly resolve guest complaints.
- Be the main point of contact for VIP guests and ensure all departments are fully briefed on their requirements.
- Serve as a main point of contact for long-stay guests to ensure consistency.
Our most successful Guest Relations Agent is someone who:
- Anticipates our guests needs and is able to think outside the box to create tailored experiences that leave our guests with lasting memories
- Loves to be creative!
- Has previous experience in a guest-facing role within a luxury hotel
- Is naturally engaging and attentive with an eye for detail
- Is a self-starter who is intuitive and dependable
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar.
If this sounds like the perfect place for you, apply to be our next Guest Relations Agent today!
EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
But to create this magical experience, we need you.
EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today.
