Grants Processor

Fixed Term Contract (7 months)

Full Time (34.5 hours, Monday-Friday)

Salary Range: £22,000-25,000 FTE

Location: Home-based

Do you take pride in your communication skills?

Can you deliver empathetic and compassionate support to people living with and affected by cancer?

Do you want to make a positive impact every day at work?

If so, we would love to hear from you!

About the Role

The Macmillan Grants team provides support for grant applications from people living with and affected by cancer as part of our Money and Work team. We are currently dealing with more grant applications than ever before, so we are excited to be able to offer a chance to join the team.

In this role, you will join a team of Grants Processors and together you will generate, process, and review grant applications. Using your experience, skills and knowledge, you will provide up-to-date and accurate information to those who need it, via a variety of communication channels. You will also be responsible for administrative duties and communicating with other teams.

You must be able to handle communication in a professional and compassionate way, providing support while maintaining appropriate boundaries. You will be comfortable using your initiative and working independently when required, but also be able to collaborate with the rest of the team.

It’s a challenging but very rewarding role in which you will develop your communication and administrative skills, alongside an understanding of the issues faced by people living with and affected by cancer.

About You

We’re looking for someone with great communication skills who will be comfortable handling both inbound and outbound contacts.

To do this role you will have:

• Excellent communication skills, both written and verbal
• A commitment to excellent customer care
• Good organisational skills and attention to detail
• The ability to work as part of a team and on your own
• A natural telephone manner, empathy, compassion, and warmth
• You may have some previous experience working in a customer service and/or contact centre role, but don’t worry if you haven’t.
• Experience using the Microsoft Office suite of applications

As this is a home-based role you will need:

• A reliable broadband connection with upload and download speeds of at least 3mbps.
• To comply with strict data protection rules you must have a private confidential space to work from.

We will provide all IT equipment needed for the role.

There may be occasions where you will have the option to travel to one of our offices (London, Glasgow or Shipley - W. Yorkshire) for events or meetings.

About Us

We help millions of people with cancer across the UK live life as fully as they can through physical, emotional and financial support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Together, we do whatever it takes for people living with cancer; with heart, with strength and with ambition.

We commit to actively developing you and offer benefits including private medical insurance, life assurance, pension, generous annual leave, and interest free loans for season ticket, gym membership and a vast range of discounts via our benefit platform which helps make our employees’ money go further.

Recruitment Process

The application deadline is May 7th, 2023 at midnight.

Please submit your application as soon as possible, as it is likely that this role will be closed early due to a high number of applications.

Shortlisted candidates will then be invited to a virtual group assessment centre via MS Teams w/c May 15th, 2023.

Successful candidates will then be invited to a virtual interview via MS Teams w/c May 22nd, 2023.

If you have any queries before applying, please contact Kay Donnelly (KDonnelly@macmillan.org.uk) who will be happy to help you.

Any offers on this role are made subject to a criminal records disclosure check or equivalent.

In order to ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest talent pool, reflecting the diverse range of people we support.