Contract Support and Customer Service Manager

Delivering what we promise

Morrison Water Services part of the M Group Services Water Division are the leading service provider in the water and wastewater infrastructure sectors in the UK. As a division, we employ circa 3000 people across the UK and we are looking for aspiring people like you, who are keen to continue their career within the Water Industry.

Our people provide essential infrastructure services through long-term framework agreements to the water and wastewater sectors in the UK and Ireland. The Water Division provides a broad range of technical capabilities to our clients ranging from asset condition assessment to design, build, commissioning and completion. With a 2.1billion order book and turnover at 450 million, we are market leaders in our field. Joining us gives you the scope and ability to work for an organisation who are not only invested in your career, but your future too. Sound interesting?

Being a part of Morrison Water Services, you’ll be joining a value-based business, we pride ourselves on living our values while we work!

Safety: putting health, wellbeing and safety of people first

People: engaging and empowering everyone to deliver and grow

Delivery: helping deliver our clients business needs

Integrity: behaving respectfully and in a sustainable manner to the individual, our communities and the environment, maintaining accountability and honesty in the way we work

Due to a recent contract win, Morrison Water Services are looking to recruit a Contract Support and Customer Service Manager to work on our Thames Water Based Contracts (London and Home Counties).

This is a key leadership role in our newly established team and will suit someone experienced in all aspects of contract support functions as well as someone who has a detailed knowledge of delivering customer service improvements.

You will need to take pride in co-ordinating and controlling our team of engineers to ensure we’re all following consistent processes and procedures.

This role will have multiple reports who together deliver all of the following functions on the contract to include:

• Payroll and timesheets
• SHEQW administration
• Document control
• Production of Handover documents
• Customer and Stakeholder Impact Assessments
• Maintaining IT asset registers

Are you an effective influencer and communicator.?

Do you have extensive experience of managing/balancing diverse stakeholder priorities and agendas?

Have you gained experience of delivering in an external customer facing role?

Are you an effective administrator?

Do you have meticulous attention to detail?

Have you gained experience of managing a team?

As a valued employee of the M Group Services Water Division, you’ll be entitled to:

• Company car and Fuel Card with a range of Hybrid and Electric Cars
• Private Health Care
• Matched Pension Scheme
• Access to our Employee Assistance Programme
• Opportunities to progress in a successful company
• Life Assurance
• The option to take out Personal Accident Insurance
• The option to partake in Payroll giving
• Annual bonus
• Salary Finance - an online portal offering financial support via articles, videos and blogs. You can apply for loans and savings schemes via payroll
• 25 days' annual leave plus 8 days' bank holiday
• Cycle to work Scheme

Who doesn’t like a discount? You will have access to your ‘My Rewards’ portal. This provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bills & top retail brand discounts.

Here’s a few so you can see the type of saving’s you can make:

• Up to 7% discounts on major supermarkets
• Up to 52% on Cinema tickets
• Up to 33% on holidays and travel
• Up to 10% on restaurants and takeaways
• Up to 25% off gym membership

What are you waiting for? Apply today!