Role Overview & Mandate
Executive Summary
Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English...
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Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance, a stay at the hotel will live long in the memory. With our 2 Rosette Restaurant and award winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.
We are dedicated to the development of our employees. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals.
Reservations Manager
We treat our team like family and our guest like royalty!
We are looking for a Full Time Reservations Manager who will delight our guests with sincere, attentive service.
The Reservations Manager will be responsible for recording and processing all rooms, F&B and activities reservation enquiries made by phone, e-mail or via third party efficiently and accurately. The Reservations Manager will encourage a sales attitude amongst all colleagues and ensure that they are aware of sales opportunities within the hotel.
What we are looking for:
You will be focused on genuine care about guest experience and exceeding guest expectations
You are extremely organised and a great eye for detail
You are a great leader and strive to develop the reception team
Must have a Good knowledge of reservations systems (Opera PMS)
Previous experience as a Reservations Manager or in Hotel Front Office is required
What do we offer?
A very competitive salary
28 days paid holiday with an extra 5 days, following 5 years’ service
Discounted hotel room rates across our hotels for you and friends and family
Fantastic Training and Development opportunities
Uniform and Complimentary Dry Cleaning
Free Meals on shift
Life Assurance
Unrivalled Career Progression prospects
Apply now to be our new Reservations Manager and join our team!
- Service charge is dependent on hours worked and sales performance and is not guaranteed
