Role Overview & Mandate
Executive Summary
Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English...
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Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance, a stay at the hotel will live long in the memory. With our 2 Rosette Restaurant and award winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.
We are dedicated to the development of our employees. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals.
Luggage Porter
We treat our people like family and our guests like royalty!
We are now recruiting a Luggage Porter to join our amazing Concierge Team on a full-time basis.
Working 40 hours per week, shifts.
Weekend and bank holiday working is required.
Our aim is to create distinctly memorable experiences and so we strive to make every visit an occasion for our guests. As a Luggage Porter you will assist the Concierge and the Front of House team in ensuring our guests receive the warmest five star welcome. You will play a vital part in ensuring our guests feel looked after from the moment they arrive to their departure. As Hall Porter you will assist with luggage and guest queries and provide information such as local tourism and transport information. This is a fantastic opportunity for you to grow and develop and to gain invaluable customer service skills in a busy and varied five star environment.
Have enthusiasm, dedication and a passion for people.
- Have excellent customer care and communication skills.
- The ability to interact with colleagues and guests in a friendly and professional manner.
- Be very well presented and able to remain calm under pressure.
- Previous experience in a Front of House role is desirable but not essential.
- A valid full driving licence is required.
We are dedicated to the development of our staff and offer a great range of benefits including:
- Meals are provided by our talented kitchen team.
- Enhanced holiday allowance after 5 years' service
- We have plenty of free parking.
- We also have amazing recognition awards for exceptional customer service.
- A share of the service charge
- Discounted rates in all of our hotels for you, your family, and your friends!
If you feel t
