Role Overview & Mandate
Executive Summary
Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English...
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Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance, a stay at the hotel will live long in the memory. With our 2 Rosette Restaurant and award winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.
We are dedicated to the development of our employees. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals.
Housekeeping Supervisor
We treat our people like family and our guests like royalty!
We are recruiting for a full time Housekeeping Supervisor to join our housekeeping team.
40 hours per week
Working 5 days out of 7
Weekend and bank holiday working is required.
- Allocating housekeeping daily assignments and ensuring all tasks are completed in a timely manner through checking, supervising, and carrying out re-coaching where appropriate.
- Checking daily arrivals and ensuring guest’s requests/traces are dealt with in a timely manner.
- Daily Inspection of all Clean/arrival/stayover rooms in designated area. Arrival rooms by 3pm.
- Log all Lost Property found in guest rooms daily in a timely manner ready for collection.
- To be well presented at all times and ensure housekeeping staff are well groomed and wearing their correct uniform in accordance with Company uniform standards.
- Delivering “On Job” training to housekeeping employees.
- Compile Public Area daily assignment sheets.
What we are looking for:
Previous experience in a housekeeping role is essential.
Competent using email and Microsoft office
Enthusiasm, dedication and the ability to work in a team
Excellent customer care and communication skills
The ability to interact with colleagues and guests in a friendly and professional manner
Be well presented and able to remain calm under pressure
Why work at Luton Hoo:
We are dedicated to the development of our staff and offer a great range of benefits including:
Meals are provided while on duty by our talented kitchen team
Enhanced holiday allowance after 5 years' service
We have plenty of free parking
Arora Stars - staff recognition scheme
A share of the servi
