Official Specifications
Role Overview & Mandate
Executive Summary
End Date Wednesday 01 February 2023 Salary Range £29,016 - £32,240 Agile...
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End Date
Wednesday 01 February 2023
Salary Range
£29,016 - £32,240Agile Working Options
Job Description Summary
This role is based in Jersey covering our friendly St Helier and St Brelade branches working 35 hours a week including Saturdays.
Job Description
The Islands business is the fastest growing business in LBG so it’s a really great time to join and make a real difference.
And with an employee benefits package you can tailor to suit your lifestyle a customer service role in Lloyds Bank International brings many exciting rewards...
For starters, we'll give you a competitive starting package of c£30,000 that comes with a bonus opportunity of c5% (and maybe more!)
As well as giving you the following benefits:
- Various share schemes
- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
- Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
You’ll receive a Flex cash pot of 4%, which you can take as cash or spend on a wide range of options such as:
- Buying extra or selling holidays to suit from your 30 days leave (pro rata but including bank holidays) - ideal for half terms or that mini break.
- Extending the private medical cover you'll receive to family members.
- A Flex Card providing up to 15% discount with over 70 well known retailers.
- Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - we support sustainability!
We also have a number of free health and well-being offerings as well as generous parental / adoption leave policies.
So you can be sure we're investing in your future.
So, about the role...
You'd be interviewing customers (face-to-face or telephone) and using your communication skills to discover opportunities to match their needs against our products.
It's about ensuring customers get the right support when they call or visit our branches - whether it's a simple product amendment or opening doors to new possibilities.
It'll take confidence, a real knack with people and the ability to both put yourself in their shoes and apply the product knowledge you'll learn.
You'll guide them through any forms and in using our latest technologies to ensure everything is in place for a happy outcome.
When you've built knowledge and confidence you'll then support other branches and colleagues in the area as a key member of the wider team.
You'll be making a genuine difference to peoples' finances and in return, we'll be totally committed to investing in you.
We just need you to demonstrate the following qualities:
- Honest, conscientious and genuine, caring about helping people with their queries and to move forward with their finances.
- An ability to quickly build relationships; to understand and meet your Customer's needs through our diverse range of services.
- Enthusiastic with the desire to deliver great service, and a team mate that can work closely with colleagues.
- We also need your flexibility to work across other local branches and some Saturdays when needed.
- Ideally some Retail, banking or business experience where you've had to deal with customers previously.
- Ideally, we’ll also need you to have 5 years residency in Jersey.
What else will we provide?
From Day 1 we’ll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.
Together we'll make it possible
We're really passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if you need any reasonable adjustments made to our recruitment processes, and we'll try to accommodate them.
So if you enjoy helping people, and a new full time role with us appeals, then get in touch and apply today, we'd love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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