Official Specifications
Role Overview & Mandate
Executive Summary
End Date Sunday 12 February 2023 Salary Range £48,784 - £60,980 Agile Working...
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End Date
Sunday 12 February 2023
Salary Range
£48,784 - £60,980Agile Working Options
Job Description Summary
- Facilitating requirements sessions with collaborators and technical resource in the team to produce detailed scope and requirements to allow the team to accurately develop technical solutions required to meet objectives.
- Working with collaborators to identify and deliver any supporting business processes required to complement the technical changes.
- Collaborating with the Product Owner and Scrum Master to proactively handle the scope and delivery of the outcome objectives using tools such as Jira and Confluence.
Job Description
Customer Value Management is the data and customer centric team at the heart of the Chief Customer Office (CCO). We're committed to delivering better experiences and outcomes, for customers, colleagues, and our brands. We strive to achieve this by undertaking analytics to build deep understanding of customers’ experiences and needs, through a combination of creative and strategic insight. Then use this to deliver personalised interactions, optimised advertising, improved strategy, and superior customer satisfaction.
What is the Role?
This is an exciting opportunity to join the Decisioning Optimisation team within CVM as business analyst! The team is focussed on improving the accuracy of decisions across all channels and contact points with customers, through continuous improvement of our centralised decisioning systems to meet CRG strategy and objectives.
What would I focus on as a Business Analyst?
You’ll strive to deliver the highest quality business analysis outputs and artefacts whilst supporting your team through delivery. Examples of which include:
- Facilitating requirements sessions with collaborators and technical resource in the team to produce detailed scope and requirements to allow the team to accurately develop technical solutions required to meet objectives.
- Working with collaborators to identify and deliver any supporting business processes required to complement the technical changes.
- Collaborating with the Product Owner and Scrum Master to proactively handle the scope and delivery of the outcome objectives using tools such as Jira and Confluence.
What we need from you?
We like people who come from a diverse set of backgrounds that can bring new and challenging ways of thinking to the team. Core skills that would be required for this role:
- Able to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.
- Working without supervision, focusing on the interactions between different parts of the business, to deliver required outcomes.
- Excellent communication skills and ability to deliver communications that convey a clear understanding of the unique needs of different audiences.
- Ability to anticipate and balance the needs of multiple partners.
- Collaboration skills enabling you to successfully work toward a common goal with others, including communicating clearly, actively listening to others, and respecting the diversity of colleagues.
- An understanding of full project/change lifecycle, including experience working with Agile tools (e.g. JIRA, Confluence) would be advantageous.
Here’s how you’ll make a difference:
- Support the team with analysis from gathering scope and requirements at inception through design, build and test, and into delivery.
- Support the Product Owner to understand business problems, critically evaluating of business ideas from a customer and a commercial point of view.
- Development and documenting 'as is' and 'to be' process models and Colleague, Customer Journeys
- Own analysis and investigations required and progress them independently, and where required, through leading and supporting others.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Together we'll make it possible
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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