Role Overview & Mandate
Executive Summary
Location: 2 Station Road, Winchmore Hill, London Hours: Full time Practice: Village...
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If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Hours:
42 hours per week. 1:4 weekends. 1 bank holiday per year
About us
We are a well-established, Royal College of Veterinary Surgeons (RCVS) accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire. Alongside all our primary care services we also have four 24-hour continuous care hospitals made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.
Your role and responsibilities
An exciting opportunity has arisen to join our team at our Village Vet Winchmore Hill team as the Lead Client Care Assistant. You will be based in Winchmore Hill covering reception when required and will support the London regions client care teams. You will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us. This role is fast-paced, high pressured but fun, with no working day the same. We pride ourselves on providing the best standard of care to both our long standing and new clients, always ensuring we are personal, professional, and empathetic.
Our front of house teams are the face and voice of our business therefore this role is extremely valued within the hospital team. The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills. Previous experience in team leadership within a front of house/customer facing position is vital. Additional experience in the Veterinary or Healthcare sector with a minimum of 3 years’ experience is desired.
Taking lead of our client care team to provide the best service for our clients- Organising the daily workload of administration staff
- Responsible for managing all staffing issues within the reception area including rotas, holiday cover, in house training, professional development, performance management and day to day feedback on performance across 6 London based practices.
- Dealing with departmental issues quickly and efficiently
- Liaising with clients and the clinical team to ensure effective customer service
- Completing various administration duties for the clinical team and the business
- Promoting our fantastic Healthcare Plan
- Meeting and greeting clients with an effortless smile
- Booking appointments & diary management
- Managing telephone and email enquiries
- Taking payment for services and products
- Financial tasks to include weekly cash up, debt processing, petty cash
- Managing cash, waiting area stock and client accounts
- Rota management across London region
- Opening and closing the practice
- Dealing with first level complaints and liaising with team members to resolve
Benefits
- 25 days holiday + bank holidays on a pro-rata basis
- Additional paid day off to celebrate your birthday
- Enhanced equal family leave
- Enhanced sickness policy
- £200 CPD allowance
- BVRA Membership fees paid and access to additional learning platform
- Progression opportunities
- Staff discount schemes
- Discounts with PetPlan
- Employee Assistance Programme (EAP)
- Gym membership discount
- Cycle2Work scheme
- Eye care vouchers
- Flu vaccine voucher
- Recruitment reward scheme.
Part of an amazing global family
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.
Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk
