Customer Relations Advisor - Lincoln

We're looking for a highly motivated, customer focussed individual.

If you enjoy problem solving, improving services and have a fantastic sense of humour then this role may be for you.

Lincolnshire County Council's Customer Relations Team, is looking for a hard working and enthusiastic team player, to join them in resolving our customers, and service users, concerns. The role involves taking charge of the complaints through management of your own cases; from the point of initial contact to resolution and formal response.

We have a full-time, temporary position available (12 months with potential to be made permanent), based at County Offices, Lincoln, supporting the Customer Relations Team.

We are looking for a Customer focussed individual who enjoys striving towards resolving our customers concerns. The role offers an opportunity to learn about a vast majority of the council’s services and impact the way in which these are delivered through appropriate resolution. If you are detail orientated, pride yourself on your written and verbal communication and are looking for a role where no two days are the same then this could be the right opportunity for you.

The role

Our Teams are friendly, welcoming and will support you in training to undertake a wide range of duties for departments across LCC. Being fully integrated into every team, Business Support Assistants often become subject matter experts in the areas they support, developing and supporting best practice. You really can make a difference.

You must have a keen eye for detail and be willing to learn about several services offered by Lincolnshire County Council, to a basic level. You will also be required to maintain professional relationships across the authority; using these to ensure that we do the best for our community.

We aim to look at all cases with an impartial view, which ultimately results in identifying areas of improvement for the Local Authority.

What we're looking for

We need team players, with drive and determination. You'll also have a flexible, can-do positive attitude and a real desire to provide exceptional service. As some of our teams provide their invaluable support on-site, you may be required to work from one of our offices. Other roles offer the flexibility of home working and being on-site.

What's in it for you?

We are supportive of our employees and we genuinely care for and treat people as individuals. We aim to create a happy working environment in which you can flourish, reach your potential and provide the very best in customer service.

Along with a competitive salary we are offering;

• A Contributory pension
• Comprehensive benefits package including excellent discount schemes and cycle to work
• Sodexo Discounts and Benefits Scheme
• Flexible working policies
• Career progression opportunities
• A generous leave entitlement with the option to buy more

Further details can be found in our rewards and benefits brochure

The Business Support family work flexibly to meet the needs of all services across the organisation, this means that some of our roles require cover for later hours and weekend working.

Next steps

If this sounds like the role and place for you, the job description is attached, and this details the skills and experience we are looking for. You can also read our other supporting documents before submitting your application.

Want to know more? We’d love to hear from you and are happy to chat through your current experience or answer any questions. Call Shay Noreen on 07549 792879 or email Shagofta.Noreen@lincolnshire.gov.uk .

Applications Close on 10th April 2023 and interviews will be held using Microsoft Teams.

Please note: It is current policy to not shortlist candidates more than once within a 4-month period who have previously applied for a Business Support post of the same grade in that time period.

Please be advised that this position may be subject to a criminal record check.

All candidates are advised to read the attached job information pack prior to making an application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Fluency Duty

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.