Official Specifications
Role Overview & Mandate
Executive Summary
Gaming: Welcome to the world of land-based gaming. Light & Wonder’s gaming team builds cutting-edge technology,...
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Gaming:
Welcome to the world of land-based gaming. Light & Wonder’s gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Salary Details: £25,000 basic salary plus additional £1,300 shift allowance.
Location: Luton
Light & Wonder (formerly SG Gaming) are currently recruiting for Field Service Technician (s) to cover our customer sites around the Luton area. Field Service Technicians are responsible for the service, installation and repair of betting and gaming terminals.
As a Field Service Technician you will ensure all of our customers receive the highest possible service standards and provide full instruction and on-going training whenever necessary to customers. Our Service Engineers are also responsible for assisting in the development of customer service procedures and continuingly improving the quality of the service we provide.
Travel around your designated geography will be required however other travel to other areas as and when needed for cover may be required.
The role covers a key area of our business so with that in mind the role requires you to work 40 hours per week on a rolling 5 days out of 7 days working pattern. You will be provided with a company van, mobile phone and tablet and all other relevant equipment and tools needed.
Qualifications
Key Responsibilities:
- To ensure all new shops installations are of the highest standard.
- Co-ordinate and supervise the removal of equipment from customers premises.
- Maintain good customer relationships with all shop staff and provide basic operating procedures also event instruction and any information on new software / hardware.
- To maintain all shops during service calls and preventive maintenance visits in accordance.
- Carry out shop visits and maintenance on an on-going regular basis as instructed by you Line Manager.
- Log any concerns, incidents and feedback from customers.
What we can offer?
Some of our benefits include:
Some of our benefits include:
- Base salary including shift allowance and annual performance bonus
- 5% employer pension contributions
- Private Health Insurance and Employee Assistance Programme
- 25days' holiday
- Paid leave to work on charitable projects
- Half Day for Health (encouraging you to take time away for you & your wellbeing)
- A reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
- Company Van, fuel card, iPad & Uniform
Desired Skills & Experience:
- Previous experience working within a technical role, ideally within the gaming / electronics field or IT sector.
- A passion for technology and the desire and ability to learn new systems.
- Strong customer service skills.
- Clear and confident communication skills.
- Good time keeping and the ability to work to targets.
- A full UK driving license.
- Applicants with little experience, but relevant qualifications may also be considered.
You may have experience of the following: Field Service Technician, Field Engineer, Electronics Field Service Engineer, IT Support, Electronics Engineer, Maintenance Engineer, Electrical Engineer, Technical Support, Installation Engineer, IT Trainer, Field Service Customer Engineer.
Light & Wonder employs more than 350 people across three offices in the UK and is part of a global company which employs 10,000 people in more than 50 countries on six continents.
You will receive first class training, support and career development opportunities along with a competitive salary, additional benefits and company bonus.
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