Homelessness Prevention Officer

Full Time / 37 Hours Per Week / Fixed Term for 18 Months

Our work’s all about engaging with Leicester’s communities, supporting them at a local level, and delivering services that improve people’s lives. By seeking to innovate and create opportunities that have a lasting effect on the communities in Leicester. You’ll keep those who draw upon your support at the heart of all you do.

By offering a proactive, compassionate and professional approach, you’ll investigate and assist in all accommodative affairs, offering the best housing solutions available with understanding and care. Our work is rewarding, changing lives for the better by tackling homelessness, building new homes and strengthening communities.

You’ll be based either in the office or across Leicester where required. You’ll work 37 hours a week Monday – Friday. Having the ability to work flexible hours on non duty days. With the duty days hours set as 8:30 - 5 and 8:30 - 4 on a Friday.

What you'll be doing

With the primary aim to prevent homelessness in the City, you'll assist customers to either retain their present accommodation or by the provision of an alternative housing resolution and ensuring access to suitable housing for those in need in line with the Homelessness Strategy. You'll work on the front line with customers either face-to-face, over the telephone or home visits, sometimes in

potentially conflict and sensitive situations. Investigating, assessing and advising clients on options open to them including producing written correspondence and liaising with other key stakeholders.

What you’ll need

Putting the customer first you'll have the ability to produce clear and concise verbal and written communication. With excellent interpersonal and listening skills you'll be able to deal effectively with a range of customers and stakeholders especially in stressful, conflict and sensitive situations. You'll respond with a high level of customer care and be able to problem solve whilst managing your caseload efficiently.

This role is subject to a Standard DBS check.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including, discounts on city buses and trains and help with relocation to Leicester, where appropriate.

Join us

We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible.

If you would like a chat about this post, please feel free to contact dawn.williams@leicester.gov.uk

Interviews/Assessments will be held week commencing Monday 24th April 2023