Official Specifications
Role Overview & Mandate
Executive Summary
Are you an enthusiastic and highly motivated individual with a passion for customer service and patient care? If your answer isYES, then this could...
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Are you an enthusiastic and highly motivated individual with a passion for customer service and patient care? If your answer isYES, then this could be the role for you! The Emergency Department at Preston is in need of two receptionists that are compassionate and care about the well-being of others.
You must be able work well as part of a team, be self-motivated and able to prioritise your workload. Due to the busy nature of the ward, it is imperative that you have these skills. In addition, excellent keyboard/PC skills are required.
Think you may be the right person for the role? Please read on for further information.
You will provide the highest quality front of house service for all staff, patients and visitors entering the Emergency Department, acting in a professional and courteous manner at all times and adhering to Trust Customer Service Standards.
Additional duties include the accurate registration of patients using an electronic system, dealing with direct and telephone enquiries and responding to requests for information promptly and efficiently using a variety of communication methods.
In addition, you will be required to undertake additional clerical duties including the maintenance of accurate, organised and confidential records with due regard for Data Protection legislation.
TOTALflexibility in working is required as the post holder will be required to work a variety of Early, Late & Over-Night shifts on a Rota basis, covering a 24/7 service.
We have 9000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Please read the job description listed below:
Demonstrate an approachable, helpful and professional style of care.
Courteous reception of persons attending the Emergency Department including patients, relatives, visitors and staff.
Answer telephone queries and take messages maintaining patient confidentiality and seeking appropriate authorisation for giving of information when required.
Meet and greet and provide assistance, directing visitors to the Department to appropriate locations.
Give due regard to any person attending the Emergency Department who may require assistance with communication.
Report any changes or concerns regarding a patient to a senior member of the team.
Inform either the triage nurse or the sister in charge immediately if a patient books in with a serious injury or illness identified in the “Guidance for Receptionists Regarding Patients Booking In with Possible Serious Illness or Injury”
Report behaviour that undermines equality and diversity.
Accurate recording of patient’s demographic and personal details as currently required by the Electronic Patient Record system.
The transcribing of accurate information as required.
Accurate filing and storing of Emergency Department patient records.
The recording and processing of accurate information with regard to Outpatient clinics.
Participate and contribute to developments in Customer Service provisions in line with Trust policies.
Monitor supplies of stationary and follow procedures for re-ordering
Actively participate in the PDPR Process.
Undertake identified learning and development opportunities, as identified during the PDPR Process.
Take responsibility for meeting all Mandatory training requirements
Undertake in-service training as required.
You must be able work well as part of a team, be self-motivated and able to prioritise your workload. Due to the busy nature of the ward, it is imperative that you have these skills. In addition, excellent keyboard/PC skills are required.
Think you may be the right person for the role? Please read on for further information.
You will provide the highest quality front of house service for all staff, patients and visitors entering the Emergency Department, acting in a professional and courteous manner at all times and adhering to Trust Customer Service Standards.
Additional duties include the accurate registration of patients using an electronic system, dealing with direct and telephone enquiries and responding to requests for information promptly and efficiently using a variety of communication methods.
In addition, you will be required to undertake additional clerical duties including the maintenance of accurate, organised and confidential records with due regard for Data Protection legislation.
TOTALflexibility in working is required as the post holder will be required to work a variety of Early, Late & Over-Night shifts on a Rota basis, covering a 24/7 service.
We have 9000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Please read the job description listed below:
Demonstrate an approachable, helpful and professional style of care.
Courteous reception of persons attending the Emergency Department including patients, relatives, visitors and staff.
Answer telephone queries and take messages maintaining patient confidentiality and seeking appropriate authorisation for giving of information when required.
Meet and greet and provide assistance, directing visitors to the Department to appropriate locations.
Give due regard to any person attending the Emergency Department who may require assistance with communication.
Report any changes or concerns regarding a patient to a senior member of the team.
Inform either the triage nurse or the sister in charge immediately if a patient books in with a serious injury or illness identified in the “Guidance for Receptionists Regarding Patients Booking In with Possible Serious Illness or Injury”
Report behaviour that undermines equality and diversity.
Accurate recording of patient’s demographic and personal details as currently required by the Electronic Patient Record system.
The transcribing of accurate information as required.
Accurate filing and storing of Emergency Department patient records.
The recording and processing of accurate information with regard to Outpatient clinics.
Participate and contribute to developments in Customer Service provisions in line with Trust policies.
Monitor supplies of stationary and follow procedures for re-ordering
Actively participate in the PDPR Process.
Undertake identified learning and development opportunities, as identified during the PDPR Process.
Take responsibility for meeting all Mandatory training requirements
Undertake in-service training as required.
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