Role Overview & Mandate
Executive Summary
Location: London Sector: Cloud, Infrastructure and Services Job type:...
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Location:
London
Sector:
Cloud, Infrastructure and Services
Job type:
Contract
Job functions:
IT Service Management
Salary:
£190 - £235 per day + Inside IR35
Contact:
Lewis Vyse
Contact email:
lewis.vyse@lafosse.com
Job ref:
LVITSM472802_1678876915
Published:
about 1 month ago
Expiry date:
2023-04-26
Startdate:
ASAP
Your role is newly created and will be joining a global financial services firm. Whilst this is initially 6 month contract, multiple extensions are very possible as proven by current contractors.
No technologies are off-limits, and your primary responsibility is to provide user support and resolve tickets within their modern environment, utilising ServiceNow.
Location: Westminister (1 or 2 days WFH)
Remuneration: up to £235 (6 months - inside IR35)
Your role as IT Support Engineer
- Providing high level of customer service through on-site technology support
- Ensure that all tickets are logged and resolved in a timely and effective manner (according to defined SLAs).
- Determining and executing the appropriate technical response to customer issues. Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines.
- You'll gain exposure to Windows Server, AD, Office 365 and Microsoft Suite.
Ideally as IT Support Engineer
- You will have held an identical support role for 4+ years.
- Confident with 2nd Line Support and eagerness to progress technical capabilities.
- Broad experience with PC/Laptop hardware, software and mobile devices.
- Pro-active, personable and ability to take full ownership of user issues both remotely and F2F.
Sound interesting? Please do apply directly for more detail.
