Official Specifications
Role Overview & Mandate
Executive Summary
On our path to becoming the world’s favorite way to shop, we’re assembling an unparalleled global talent network,...
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On our path to becoming the world’s favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace our atmosphere and defy their own expectations.
Klarna is looking for an ambitious and talented individual to lead operations for our UK, Ireland and Netherlands business. Has ownership over three primary areas of responsibility:
Leadership support: Support leadership in our highest priority merchant conversations. This can range from helping them coordinate and schedule key external partner meetings to driving business strategy for new verticals or regions.
Driving engagement across the business: Running all things engagement and group culture - including surveys, feedback sessions, tactical sessions, planning/coordinating leadership team events and annual group events. Owning key weekly meetings including coordinating training, partner deep dives and all hands.
Operational excellence: Be the connective tissue between several parts of the go-to-market organization (e.g., Partner Success, Business Development, Product Operations, Finance & Analytics, etc.) and take on strategic projects that touch several parts of the business such as locally adapting global ways of working or helping to roll out new projects/products.
Day to Day will be a mixture of the following:
- Scheduling and coordinating external partner meetings for the GM
- Work directly with the GM in a chief of staff style role to tackle strategic cross-functional initiatives
- Coordinate with product teams for upcoming launches, distill global information for the relevant markets
- Coordinate leadership offsites and domain events
- Tackling ad hoc projects to drive success for the group
You Have:
- A Bachelor’s degree
- Experience with internal stakeholder management while managing multiple priorities
- Excellent attention to detail and a strong project management skill set
- Proven ability to learn new things in rapidly changing environments
- Excellent oral and written presentation skills coupled with the ability to communicate product and business-related matters
- Comfort using Google Sheets and Google Docs (Salesforce knowledge is a plus)
You Are:
- A driven individual with a can-do mentality, ready to achieve great results!
- Excited about working in a fast-paced environment to accelerate our growth momentum in UK, Ireland and Netherlands
- Flexible working on several types of projects from diary management to coordinating large scale product roll outs
- Interested in the techniques comprising Klarna’s solutions, although deep technical knowledge is not an initial requirement
- Comfortable and experienced in working directly with senior management
Ideal Candidate Profile:
- Strong ability to multitask and prioritize - this is a generalist role where they’ll need to quickly digest multiple topics, deduce the important points and move quickly on next steps. They’ll receive outreach from teams across the org which is incredible for gaining a wholistic view of the business, however if people who would find that overwhelming it won’t be the right fit.
- Strong communication skills - need to be the voice of the GTM in cross functional meetings, have ability to clearly communicate information/action/deadlines and ensure follow through. Need the ability to separate news from noise without guidance - i.e. what’s actually important, push back on what’s not.
- Comfortable dealing with senior stakeholders and not shy to speak up. I.e. they should be able to actively contribute to strategic meetings to ensure the GTM’s needs are voiced/met.
- Comfortable making decisions with minimal direction.
What we offer:
Diversity & Community
With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.
Ownership & Impact
Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.
Trust & Collaboration
Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.
If you love what you do, you should love where you do it. We appreciate that everyone’s different and has their own preferences of where and how to work. We genuinely believe in the power of regular face-to-face interactions in building close connections with our teams, but we also strongly believe people can work effectively remotely. This means that combining both is the key to success.
At Klarna, You can choose between working from the office, remotely within your employment country, or even outside of it for up to 20 working days per year. Flex it up!
Challenges & Rewards
We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.
About Klarna
Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 150 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by saving them time and money while helping them be informed and in control. Over 450,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. Klarna has over 6,000 employees and is active in 45 markets. For more information, visit Klarna.com
It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.
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