Sales Account Manager

About us

Kingfisher Brixham supplies local quality fresh fish and seafood to the catering industry in the South West. We ensure all fish is sourced responsibly where we can and search the market for sustainable alternatives. From our premises in Paignton, we are in a prime coastal position; allowing us to prepare and deliver fresh and frozen, fish and seafood; directly to professional kitchens.

About the role

Our busy sales team are looking for someone to join them, in our fast paced, exciting office. You will be interacting with our key customers every day, delivering great customer service as you deal with orders and queries. Accurate data entry of orders through our system will require great attention to detail. You will be working closely with our team of Account Managers and a Business Development Managers in a geographical patch, so excellent communication skills are key.

What the role involves

• Hours of work are 8am to 5pm, Monday to Friday. To help cover holidays, overtime is expected occasionally, arranged monthly via the rota.
• To be a point of contact for our customers, selling a wide variety of seafood products and offering specialist knowledge. Training will be provided on how to process orders on the system, but a basic knowledge of IT and emails is essential.
• To efficiently and accurately arrange paperwork and reports, to be communicated to drivers for the following days deliveries.
• To handle all administrative tasks efficiently and professionally, thereby promoting a great customer service culture
• To make sure all customer, supplier and colleague information remains confidential
• Liaise with other departments, resolving discrepancies in orders to ensure smooth flow of information
• Ensure that good practice and all processes are followed in order to ensure the health and safety of our colleagues and customers
• You may be required to carry out additional duties consistent with your status and abilities from time to time

About you

We are looking for a positive customer driven individual, who is sales focused; preferably with sales or customer service experience but this is not essential, and who will deliver against targets. You will need to possess good communication, numeracy, literacy and problem solving skills. When talking to our customers we expect you to continue your positive customer drive by showing our customers a great telephone manner, taking calls professionally, courteously and in a timely manner.

We will require you to have a basic knowledge of Word and Outlook, plus Excel would be a bonus.

Summary

• 40 Hours per week plus overtime
• Competitive salary with clear progression and pay rise structure
• Bonus Scheme introduced after successful probationary period
• Full training provided
• 28 Days holiday, some bank holidays are worked
• Free on site parking
• Staff Discount

Job Type: Full-time

Salary: £22,360.00-£24,960.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• Employee mentoring programme
• Free parking
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme
• Wellness programme

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Overtime

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Quarterly bonus

Application question(s):

• Why are you applying for this role?

Work Location: In person