Administrative Operations Manager

We are seeking a dynamic and innovative Administrative Operations Manager to join The East Kent Children’s Therapies team.

The Children’s Therapies service provides Speech and Language Therapy, Occupational Therapy, Physiotherapy and Care Co-ordination services to Children and Young People aged 0-19 with a broad range of needs.

You will work as part of a clinical support team to facilitate the delivery of an effective service, lead on projects and support the management team across the East Kent Children’s Therapies Service. You will be responsible for managing the day to day running of the admin team, conducting appraisals, supporting service audits and collating timely data to support the Locality Clinical Managers (LCMs) and wider team to ensure they are meeting key performance indicators.

You will also have the opportunity to influence service development and design through project based activities, which will be supported by the clinical teams, service managers and Business Manager.

The role will be primarily based at Green Banks in Margate but there are opportunities for hybrid working. You may also be asked to support the team at other bases within the East Kent locality at times if required.

• You will organise the admin team to complete all tasks required by the clinical team in a timely and efficient way. This will include prioritisation and flexibility.
• You will ensure you and the admin team are able to support and signpost patients, families and other key stakeholders to key information requested.
• You will work with clinicians to co-ordinate and process a broad range of confidential information to support the service to deliver assessment and intervention.
• You will support, model and deliver training and supervision to junior Band 2 & 3 staff. This will include conducting appraisals, 1:1 meetings and ensuring personal development of the team.
• You will support the LCM’s to manage estates & facilities in our various sites and to contribute to pay and annual leave calculations and queries.

Additional Working Pattern: 7.5 hours Monday - Friday

One of the largest community NHS trusts in the UK, KCHFT are rated ‘outstanding’ by the CQC. We’ve got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our valuesCompassionateAspirationalResponsiveExcellent

We’re committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.

We’ve signed up to be a real UK living wage employer. From September 2022, the minimum salary we’ll pay is £10.90 per hour (excluding apprentices). The real Living Wage is the only UK wage rate voluntarily paid by 7,000+ UK businesses who believe their staff deserve a fair wage. Committing to the real UK Living Wage is one way we’re delivering our pledge to be the best employer

Flexibility is another way we do this. In the NHS, we’re reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both

Looking for professional development? We can support that too! Ourcareer pathwayswill help you achieve your aspirations

Job responsibilities

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

If you need an application form in an alternative format please let our recruitment team know so they can help you with this.

All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 6th April 2023.

Find out more about the community differencehere.

Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity

Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.