Customer Service Advisor

Customer Service Advisor

Jewellery Quarter Bullion Limited is looking to recruit a Customer Service Advisor to join the team on a full time, permanent basis to help support the growth of this UK market leading business.

In the past 12 years we have become the UK biggest gold and silver bullion business turning over £200m a year. We are the parent company behind the TV brand BullionByPost, the UK’s No.1 online bullion dealer, and GOLD.co.uk, the UK’s second largest physical gold retailer.

With an established presence in France, Italy, Greece and Spain, we are well on our way to becoming Europe’s leading bullion company.

In addition, we own The Fine Jewellery Company and The Jewellers, who offer one of the widest ranges of gifting jewellery online.

Please note this is an office based role from our Head Office in Birmingham city centre. We do not sponsor visas so all applicants need to be able to work legally in the UK.

The role

We are currently looking for an experienced Customer Service Advisor to join our team. The role will be focused on providing excellent customer service to our customer base and supporting with all our UK based business. The role primarily involves answering customer calls and providing excellent customer service, product advise and specification and generating sales. You will finalize payment and carry out compliance tasks. This role does not involve cold calling, but we do require for you to be proactive in generating business by providing excellent customer service and have excellent phone manners.

Key Responsibilities

- Answering Inbound calls and emails from UK client base

- Providing product details, checking prices and availability and process orders

- Generate sales by following up on customer leads and upselling techniques

- Taking ownership of after sales care for your customers

- Carrying out general administration tasks relevant to your role

- Working closely with our marketing team to implement innovative strategies and projects

- Support the wider business as required

Experience and technical skills

- Fluent in spoken and written English

- Excellent communication skills

- Proven experience in a fast-paced customer service environment

- Strong attention to details

- Interest in economics and world affairs would be beneficial

About you

We operate in a fast-paced, constantly evolving trading environment, the role will suit a dynamic individual keen to embrace the challenges and opportunities to drive change and improvement through the business.

You will be proactive, open to change and ready to hit the ground running and you will welcome the opportunity of getting involved in commercially driven projects.

Benefits

- Up to 24,500K basic salary based on experience + up to 30% annual bonus (dependent on company performance)

- 25 days of holidays + 8 days Bank Holidays and the opportunity to buy 5 extra days per year

- Cycle to work scheme (worth up to 5% of basic salary)

- Laptop and mobile phone

- Pension scheme

Job Types: Full-time, Permanent

Salary: Up to £24,500.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Sick pay
• Store discount
• Wellness programme

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Birmingham B5: reliably commute or plan to relocate before starting work (required)

Language:

• any other language? If yes specify (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person