Official Specifications
Role Overview & Mandate
Executive Summary
IT Support Engineers - 2nd line and 3rd line roles We are looking for 2nd-3rd line engineers who...
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IT Support Engineers - 2nd line and 3rd line roles
We are looking for 2nd-3rd line engineers who are looking for a dynamic, service driven, happy and flexible work environment!
Essentially, self-driven techno-geeks who can speak human!
Basics
You will be required to work 40 hours a week during standard business hours; Monday – Friday 8:30 AM - 5: 30 PM. Work from home or office.
The Company
IT IN BUSINESS are a 16 years (young!) Managed IT Service Provider. We have a solid, stable background and a great reputation for delivering first class services in our industry. We service customers operating locally around London and the M25, different part of UK and abroad. We have a true passion and drive for technology and are at the forefront of adapting new and emerging technologies.
2nd-line engineers
Minimal supervision required
Average to good trouble shooting skills (e.g. AD; servers; workstations; databases; networking, Microsoft 365 Admin)
Ability to know where to find information if unable to resolve (i.e. technical sites; vendors; etc)
Rebuilds of servers
Troubleshooting of applications
Qualification equivalent: Microsoft Certification, A+ or MTA (have or aim for)
3rd-line engineers
No supervision required
Excellent trouble shooting skills (e.g. Cisco, Meraki, WatchGuard, VMware, PowerShell, Intune, SharePoint, Teams Admin, Hyper-V, Exchange, Everything 365 Advanced, SQL Server, Security, Cloud
Investigation of repeat failures and establishing root cause
Consultancy and execution of technical projects and solutions
Any project management experience
Qualification equivalent: Microsoft Certification, A+ or MTA (have or aim for)
End user training / consultancy
Former experience in support
Excellent interpersonal skills
Commitment to train and gain
Initiative and self learner of latest technologies
So, do I fit in ?
Yes, if you have
Experience in providing IT Support for busy office environments (10 to 1000 users)
Ability to Communicate professionally taking ownership and initiative at all levels.
Experience supporting Microsoft Cloud / Google Workspace
Demonstrate excellent service desk ethos, organisation, record keeping and professional discipline.
Have exceptional ability to quickly identify root cause and resolve complicated technical issues.
Experience in remote support tools, helpdesk systems (Kaseya Connectwise, N-able, etc),
Ability to liaise with third parties working to time targets
An excellent understanding of modern security challenges and principles
We are looking for 2nd-3rd line engineers who are looking for a dynamic, service driven, happy and flexible work environment!
Essentially, self-driven techno-geeks who can speak human!
Basics
You will be required to work 40 hours a week during standard business hours; Monday – Friday 8:30 AM - 5: 30 PM. Work from home or office.
The Company
IT IN BUSINESS are a 16 years (young!) Managed IT Service Provider. We have a solid, stable background and a great reputation for delivering first class services in our industry. We service customers operating locally around London and the M25, different part of UK and abroad. We have a true passion and drive for technology and are at the forefront of adapting new and emerging technologies.
2nd-line engineers
Minimal supervision required
Average to good trouble shooting skills (e.g. AD; servers; workstations; databases; networking, Microsoft 365 Admin)
Ability to know where to find information if unable to resolve (i.e. technical sites; vendors; etc)
Rebuilds of servers
Troubleshooting of applications
Qualification equivalent: Microsoft Certification, A+ or MTA (have or aim for)
3rd-line engineers
No supervision required
Excellent trouble shooting skills (e.g. Cisco, Meraki, WatchGuard, VMware, PowerShell, Intune, SharePoint, Teams Admin, Hyper-V, Exchange, Everything 365 Advanced, SQL Server, Security, Cloud
Investigation of repeat failures and establishing root cause
Consultancy and execution of technical projects and solutions
Any project management experience
Qualification equivalent: Microsoft Certification, A+ or MTA (have or aim for)
End user training / consultancy
Former experience in support
Excellent interpersonal skills
Commitment to train and gain
Initiative and self learner of latest technologies
So, do I fit in ?
Yes, if you have
Experience in providing IT Support for busy office environments (10 to 1000 users)
Ability to Communicate professionally taking ownership and initiative at all levels.
Experience supporting Microsoft Cloud / Google Workspace
Demonstrate excellent service desk ethos, organisation, record keeping and professional discipline.
Have exceptional ability to quickly identify root cause and resolve complicated technical issues.
Experience in remote support tools, helpdesk systems (Kaseya Connectwise, N-able, etc),
Ability to liaise with third parties working to time targets
An excellent understanding of modern security challenges and principles
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