Role Overview & Mandate
Executive Summary
We treat our team like family and our guest like royalty! At the InterContinental London – The O2, we...
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We treat our team like family and our guest like royalty!
At the InterContinental London – The O2, we are passionate about exploration and discovery.
Located on London’s vibrant Greenwich Peninsula, InterContinental London – The O2 is one of the most impressive conference venues in London. The hotel exposes breath-taking views of the river Thames and Canary Wharf and features 453 guest rooms and suites, luxury spa with indoor pool, destination restaurants and bars, Tea Salon and the glamorous Sky Bar called Eighteen with magnificent 360 degree views of the City of London. InterContinental London - The O2 features a 4,500 sqm purpose-built conference centre, including the UK’s largest pillar-free ballroom, complemented with a further 19 flexible spaces, both alfresco and indoor, providing the perfect canvas for any event. In addition to this, InterContinental London - The O2 will open a second ballroom in the first half of 2023, making it the largest hotel conference venue in London.
Switchboard Operator
We Treat Our Team Like Family and Our Guest Like Royalty!
Our Switchboard Operator is responsible for answering the telephone using the hotel's in-house computer system within the company brand standards, responding accordingly to external and internal guest queries.
What we are looking for:
- Previous customer service experience is essential.
- A capability and commitment to delivering high levels of customer care.
- Ability to remain calm whilst under pressure.
- Computer literacy.
- Good communication skills and telephone manners.
What do we offer:
Our Switchboard Operator receives excellent Company benefits:
- A competitive salary.
- Quarterly service charge.
- 28 days paid holiday with an extra 5 days, following 5 years’ service.
- Discounted hotel room rates across our hotels, for you and friends and family.
- Fantastic Training and Development opportuni.ties.
- Uniform and Complimentary Dry Cleaning
- Free Meals on shift.
- Pension cover.
- Unrivalled Career Progression prospects.
Apply now to be our new Switchboard Operator!
- Service charge is dependent on hours worked and sales performance, and is not guaranteed.
