Official Specifications
Role Overview & Mandate
Executive Summary
Vacancy No VN10751 Status Active...
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Vacancy No
VN10751
Status
Active
Employment Type
Full Time
Brand
Lake Imaging
Department
Clerical
Region
Melbourne
Site
William Street
Applications Close Date
Description
ABOUT US
Lake Imaging, as part of the Integral Diagnostics Group, provides a wide range of diagnostic imaging services to private hospitals, public hospitals, community-based clinics and specialty centres. With more than 25 sites of operation in Victoria, we aim to give referrers and patients access to an unparalleled range of expertise, experience, facilities and resources.
ABOUT THE ROLE
Located in our Booking Centre in the CBD you are the first touch point for our patients. If you enjoy working in a lively inbound call centre environment, then this is your perfect role. You will use your superstar customer service experience to provide the best standard of service to our patients dealing with appointment enquiries and scheduling. Ideally you have experience working in the medical or radiology industry, however we want to hear from you if have a genuine interest in a career in the medical/health industry.
ABOUT THE BENEFITS and CULTURE
Paid Parental
Discount Health Insurance and Medical Imaging
Salary Sacrifice
EAP
Employee Referral Program
Mon-Fri, office hours
Career development opportunities
In house training provided by experienced staff members
Centrally located in the Melbourne CBD
Values based Medical Imaging industry leader
Full time Permanent
This is a genuine opportunity to either begin or develop you career in the medical industry. The Booking Centre team are a close tight knit group of professional people. They go above and beyond to provide the best service to our patients and truly live by the values of our business.
Lake Imaging, as part of the Integral Diagnostics Group, provides a wide range of diagnostic imaging services to private hospitals, public hospitals, community-based clinics and specialty centres. With more than 25 sites of operation in Victoria, we aim to give referrers and patients access to an unparalleled range of expertise, experience, facilities and resources.
ABOUT THE ROLE
Located in our Booking Centre in the CBD you are the first touch point for our patients. If you enjoy working in a lively inbound call centre environment, then this is your perfect role. You will use your superstar customer service experience to provide the best standard of service to our patients dealing with appointment enquiries and scheduling. Ideally you have experience working in the medical or radiology industry, however we want to hear from you if have a genuine interest in a career in the medical/health industry.
ABOUT THE BENEFITS and CULTURE
This is a genuine opportunity to either begin or develop you career in the medical industry. The Booking Centre team are a close tight knit group of professional people. They go above and beyond to provide the best service to our patients and truly live by the values of our business.
Key Responsibilities
ABOUT THE RESPONSIBILITES
As the Booking Agent you will:
Take inbound calls and determining the service required
Deliver prompt and effective responses to patient bookings and enquiries
Notify patients of requirements prior to their visit
Liaise with technical and support staff regarding booked services
Quote accurate fees for service and Medicare rebate amount
Booking the service into the appointment diary at the relevant site
ABOUT YOU
Our Booking Agents are a diverse group with a wide range of experience and backgrounds. To excel in this role, you will have:
Excellent communication and telephone skills – you must be articulate, able to listen and have empathy
Previous customer service or call centre with the ability to deal with high volume of calls
Computer literate with the ability to learn our systems
Have a proactive approach to learning and development
Health care / medical reception experience will be highly regarded
RIS/PACs systems experience will also be highly regarded
Apply Today! Visit https://www.integraldiagnostics.com.au/page/join-us/current-vacancies/ to update your interest in this role via our candidate portal. Not already registered? Please submit your resume and cover letter outlining your suitability for the position by selecting “Apply”. For further questions, please contact our friendly Recruitment Team.
As the Booking Agent you will:
ABOUT YOU
Our Booking Agents are a diverse group with a wide range of experience and backgrounds. To excel in this role, you will have:
Apply Today! Visit https://www.integraldiagnostics.com.au/page/join-us/current-vacancies/ to update your interest in this role via our candidate portal. Not already registered? Please submit your resume and cover letter outlining your suitability for the position by selecting “Apply”. For further questions, please contact our friendly Recruitment Team.
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