Customer Account Coordinator

Our Incora Story is really taking off – we’d love you to join us for the journey!

We are currently seeking a fantastic customer service professional to join us as Customer Account Coordinator in Derby to work our Tuesday - Saturday shift.

As the leading supply chain solutions business in the aerospace industry, our Customers are at the heart of our business.

As a Customer Account Coordinator you will be a key member of the team, supporting and driving our customer performance and delivery taking responsibility for the management of customer reports.

You will liaise with both internal departments and external customers to ensure service standards are maintained as well as taking a flexible approach to your role actioning ad-hoc stock requests and creating urgent demands to ensure minimal impact to customers.

About You

You will be exceptional at customer service, understanding and actioning customer requirements with confidence - dealing with customers will be at the heart of everything you do!

You will be an excellent relationship builder and confident communicator and will know your way around Excel, knowing your Pivot Tables from your vLookups, using it to run and understand data reports to help avoid potential issues. Please note - excel knowledge is an essential part of the role, therefore, our screening process includes an excel test. This will be sent to any suitable applicants following an initial CV screening.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations:

• Courage - Take ownership for issues and problems.
• Collaboration - Share knowledge and experience with others
• Commitment - Focus on ensuring internal and external customer expectations are met in a timely way.

In return we will offer the things that matter:

• Starting salary between £23,000 to £27,000 dependent on experience.
• We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.
• We want you to enjoy life as well as work so we offer great holiday benefits such as 25 days holiday plus 8 bank holidays with a holiday buying scheme with the ability to buy up to 5 additional days
• We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover
• We want to help you look after you and your family by providing healthcare cash plans saving you money and helping you to stay well
• We want to support you and the people that matter to you with our flexible working and family friendly policies and practices
• Incora cares about our environmental impact and that’s why we reward people who use green transport to travel to work with our Green Travel Allowance
• We believe every little helps by offering a generous discount portal only available to Incora employees
• Very importantly we want to be with you to help your career take off and become part of the Incora Story

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now - we can’t wait to hear from you!

We are passionate about Diversity & Inclusion and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.

Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency

Job Types: Full-time, Permanent

Salary: £23,000.00-£27,000.00 per year

Benefits:

• Additional leave
• Childcare
• Company pension
• Cycle to work scheme
• Employee discount
• Free or subsidised travel
• On-site parking
• Referral programme
• Sick pay
• Work from home

Schedule:

• 8 hour shift
• Every weekend

Supplemental pay types:

• Yearly bonus

Application question(s):

• Are you able to commit to a permanent Tuesday - Saturday working pattern?

Work Location: Hybrid remote in Derby

Reference ID: VN3012