Role Overview & Mandate
Executive Summary
YouYou’ll never falter on striving for exceptional quality and standards. You’ll understand the importance of your role...
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You
You’ll never falter on striving for exceptional quality and standards. You’ll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.
You’ll be methodical and have high expectations of yourself and others. You’ll demonstrate your passion by taking pride in your work, delivering on your promises, and doing the simple things brilliantly.
The Role
As ‘Guest Services Supervisor’ you’ll be on the front line, delivering our mission!
You’ll be delivering attentive customer-focused service, understand brand standards and enjoy working as part of a successful team. You will acquire a thorough understanding of the operational departments of the hotel, Front Office, and Food & Beverage, which includes Restaurant, Bar, Meetings & Events in order to assist with the day-to-day running of the hotel.
Supporting the Guest Service Manager and working flexibly across the departments to ensure a great service experience for all our guests.
What’s in a day’s work?
- A varied role that will assist with the smooth running of the hotel operation during your shift to include;
- Effective and efficient check-in/out
- Ensuring Bar, Restaurant & Meeting Rooms are set to standard
- Assist and supervise the service delivery at peak times across the departments
- Coaching & training team members
- Deliver excellent customer service
- Delivering on brand standards
- Maintaining Food Hygiene, Food Safety, and Health & Safety standards
- Available to work when the team and customer needs you most
Benefits
- Award-winning employer
- Competitive Salary
- Team member benefit program
- 50% F&B Discount at any UK Valor hotel
- Many team member celebration events throughout the year
- Incremental holiday allowance based on service
- Healthcare options
Valor Hospitality Europe has established itself as a respected, successful, and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.
Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities, and our company.
Job Type: Full-time
Salary: £11.66 per hour
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
