Senior IT Infrastructure Support Engineer

Job Title: Senior IT Infrastructure Support Engineer
Location: Predominantly working at home (Occasional travel throughout the County)
Starting Salary: £38,296 with the opportunity to progress to a maximum of £42,503 (pro rata for part-time)
Hours: 37 hours per week
Contract: Permanent

Diversity: We are an inclusive employer and value a diverse workforce

Job Duties:
Are you an experienced infrastructure engineer looking for a diverse and challenging role within the exciting world of the emergency services?

We are looking for an exceptional engineer with a strong background in IT infrastructure. The role requires a diverse skillset as we are a small team managing a wide range of technologies. We are looking for an engineer who specialises in server infrastructure, virtualisation, storage, backups, and infrastructure systems. The ideal candidate would have a long and proven history working in these areas and acting as a senior figure within a team of second and third-line engineers. We are looking for someone who can hit the ground running, has a desire to learn and to make a difference.

This is a great opportunity for someone who not only would like to work with infrastructure but also learn other aspects to our blue light services, such as radios, bespoke applications, and other forms of communications technologies.

You will be working within the Digital Services team, a department within the Community Protection Directorate of Hertfordshire Fire and Rescue Service. Hertfordshire Fire and Rescue Service is part of the Hertfordshire County Council. The Community Protection Directorate are the lead authority of the East Coast and Hertfordshire Fire Collaboration which consists of Hertfordshire, Norfolk, Humberside, and Lincolnshire Fire and Rescue Services.

Digital Services support all applications, IT infrastructure and communications equipment for Community Protection Directorate, East Coast and Hertfordshire Fire Collaboration. This Includes: In house and 3rd Party software, Microsoft technologies, Windows Servers, SQL Servers, System Centre, Office suite, Hyper V, desktops, laptops, tablets, printers, mobile data terminals, mobile phones, and pagers. This also includes mission critical application and system support for the Hertfordshire Fire and Rescue Service 24x7x365 days for the purpose of mobilising fire engines and personnel.

Digital Services also have a continuous replacement programme of applications and systems, IT infrastructure and communications equipment. You will be involved in gathering user requirements and creating specification, assisting in procurement, and implementing new infrastructure and communications equipment.

Essential Professional skills

• Minimum of five years experience working at a third-line level in infrastructure.
• Server Hardware
• Microsoft Windows Server 2019/22
• Microsoft Windows 11
• Microsoft Hyper-V
• Backup and Recovery solutions
• Intune/SCEM
• Active Directory Domain Services
• Group Policy
• Azure Landing Zones

Essential Soft Skills

• Communication skills
• Problem Solving
• Self-motivated with a good work ethic
• Professional

Working within the Digital Services team has lots to offer. Working in a small team managing a wide range of technologies means there is more opportunities for exposure to those technologies. This makes each day interesting with a continuous learning opportunity. One day you could be implementing a new SAN, and the next working with suppliers and stakeholders to find a new solution to mobilising crews. Working for a good cause means there is a real unity within the team and organisation.

We are at some key stages to evolving our infrastructure as well as new partnerships with other Fire Services, this is an ideal time for someone new to join our team and will help bring them up to speed.

Training will be supplied for any niche or bespoke technologies.

As part of the application, you are asked to provide answers to the following questions, which is your opportunity to evidence how your skills, knowledge, and experience match what we are looking for. If you do not supply answers and upload to your application, your application will be rejected.

Closing Date: * 27th April 2023
Interview Date: * w/c 8th May 2023

For an informal discussion and more information please contact: *Christopher Nayler 0199250758 / Chris.Nayler@Hertfordshire.gov.uk

How to Apply: As part of the application, you will be required to upload your most recent CV ensuring gaps in employment have been addressed and asked to answer 4 key questions. This is your opportunity to evidence how your skills, knowledge, and experience match what we are looking. If you do not provide answers to the questions and upload to your application, your application will be rejected.

Disability Confident: We are proud to be a Disability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Benefits of Working for HCC:

• Flexible Working Arrangements (depending on the role)
• Excellent Career Development
• Salary Exchange for Additional Benefits
• Excellent Pension Scheme with Employer Contributions
• Shopping Discounts
• Support Groups & Wellbeing Schemes

English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.