Official Specifications
Role Overview & Mandate
Executive Summary
Job Description Department: CRM Reports To: CRM Project Manager Location:...
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Job Description
Department: CRM
Reports To: CRM Project Manager
Location: Gillingham/Hybrid
Overview:
The Junior Data Administrator maintains customer information and ensures accuracy, gaining approval for changes as required. Using Salesforce, JDE and Excel, they assist in the creation of new customer accounts as well as updating and making amendments to existing records.
The ideal candidate will be detail orientated with good customer service skills. They will work well within a time sensitive environment and be solution focused.
Job Responsibilities:
The role holder will be expected to be responsible for the following:
- Fulfil customer gatekeeping cases, following the process diligently and maintaining a high level of accuracy with regards to customer data and information across both ERP and CRM systems.
- Assure that all relevant checks and approvals are in place before processing case requests.
- Work on large data related tasks that revolve around customer data.
- Be committed to improving and creating processes and work instructions that further improve the quality and efficiency of work produced by the team.
- Immediate logging and resolution of critical problems with customer data, taking ownership of the problem and therefore assisting in the smooth running of the business.
- Provide adequate cover during office hours and be committed to ensuring that urgent deadlines are met, which may require the need for overtime.
- Be aware of and advise IT/Data Management of any issues that may affect the profile of the department or put its security at risk.
- Support others in the daily use of customer data systems and ensure adherence to legal and company standards.
- Troubleshoot data related problems and implement maintenance or modifications as required.
- Attend meetings, exhibitions, seminars and training courses when required.
- Participate in special projects and perform other duties as required.
This role is extremely varied; therefore, the job description is not exhaustive, and the role holder will be required to participate in other duties as required by the business.
Job Skills & Experience Required:
To succeed in this role, you will need the following:
- Excellent understanding of data administration/population.
- Proficient in MS office, most specifically in Excel (minimum requirement intermediate level training complete, with a view to become advanced asap).
- JDE and Salesforce experience preferred.
- Able to work to a high level of detail, analytical approach to data and receptive to learning new software systems.
- Excellent communication and collaboration skills, able to work with our internal customers to achieve the desired level of accuracy in our customer data.
- Able to review and prioritize cases according to guidance and business needs.
Person Specification:
We believe the type of person best suited to this role will be:
- Steady, even pace to promote accuracy and quality of work
- Technical/analytical focus
- Decision-making skills within clearly defined job scope
- Helpful, supportive communication skills
Our benefits include:
- A competitive salary
- 25 days holiday a year, with ability to buy up to 5 days holiday each year
- Life Insurance
- Cycle to Work scheme
- Subsidised gym membership
- Access to Health & Wellbeing Apps
- Employee discounts
- A hybrid, flexible working culture
About Henry Schein:
At Henry Schein, our mission is to provide innovative, integrated health care products and services; and to be trusted advisors and consultants to our customers - enabling them to deliver the best quality patient care and enhance their practice management efficiency and profitability.
We know that our Team Schein Members (TSMs) are integral to bringing our mission to life and our success has been built on the commitment of Team Schein, a highly motivated and diverse group of professionals who are dedicated to meeting the needs of our customers. Every TSM shares a singular focus, fostering an environment that allows each of us to achieve our goals.
Henry Schein offers a diverse range of career opportunities, and we firmly believe that by fostering an environment built on ethics, open communications, mutual benefits, creativity, and recognition of the contributions of all TSMs—at all levels—we can help ensure that our best years are yet to come. As such, we are proud to be an equal opportunities employer and our integrated approach to diversity and inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse Talent, supporting our Marketplace, and continuing our commitment to Society.
As a business we are committed to fulfilling our responsibilities as a Corporate Citizen, and we’ve been recognised for nine consecutive years by Ethisphere as one of the Worlds Most Ethical Companies.
Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.
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