Role Overview & Mandate
Executive Summary
We are HeliosX. A group of health tech companies on an ambitious mission to change the way healthcare is delivered. We believe...
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We are HeliosX. A group of health tech companies on an ambitious mission to change the way healthcare is delivered. We believe everyone should have access to high-quality, affordable healthcare to help them live healthier, longer, and happier lives. HeliosX's vertically integrated clinical and pharmacy platform powers a personalised, end-to-end healthcare experience.
Established in 2013, our health tech brands, including Dermatica, RocketRx, MedExpress, and ZipHealth, have delivered over 2.2MM digital healthcare visits in 9 countries across the US and EU. To learn more about our brand and offerings, visit heliosx.com.
About the role:
As our first UX Researcher, you will be the founder of the UXR discipline here at HeliosX, refining our UXR processes and helping professionalise our ongoing UXR work.
You will understand the technology, experiences, and features of the HeliosX products, and develop a deep empathic understanding of our users in various contexts; learn about their needs, and identify gaps. We want this person to deliver impactful research that informs decisions across our product lifecycle, and translates into actionable insights for implementation by our Engineering and Product teams.
Who you are:
- Be an expert User Research practitioner who can define and assure best practice in primary research, analysis, and synthesis - you will be the subject matter expert for UXR across the business.
- Influence product strategy and priorities by assisting with both the execution of research and the delivery of key analytical insights.
- Collaborate with colleagues from other disciplines including, but not limited to, Product Management, Product Design, Engineering, Growth, and Brand.
- Span research needs across both digital and physical products, across multiple geographies and languages.
- Research: You will help product teams adopt a wide range of user research methods, both quantitative and qualitative. You can lead a cross-functional community of practice to help us continually assure, improve and innovate our user research tools, processes, and techniques.
- Analysis, synthesis, and communication: You will help product teams adopt a wide range of analysis and synthesis techniques, and to continually assure, improve and innovate their practices to generate clear and valuable findings. You can moderate/lead workshops, and help teams understand and communicate their findings.
- Prioritisation: There is always more work to be done than time available - you will need to be a self-starter, comfortable prioritising competing requests from across the business for your time.
- You will have a Master's degree in Human-Computer Interaction, Psychology, Social Science, a related field or equivalent practical experience.
- You have experience in product research.
- You have experience working with other Researchers, Product Designers, Product Managers, and Engineers across a number of teams.
- You have knowledge of a broad set of qualitative and quantitative research methods.
- You have knowledge of user-centred design methods.
- You deeply understand behavioural analysis concepts.
Why work with us?
HeliosX is headquartered in London, with offices in Florida. Thanks to our hybrid and remote working options, we also have over 160 people based in 15 different countries throughout the world. We are a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our goal of improving the quality, accessibility, and affordability of healthcare for all. Aside from working with our all-star team, here are a few other reasons you should consider applying to join HeliosX:
- Competitive pay and a strong equity package
- We've grown completely organically with no outside investment, with 2023 forecasted revenue at 70,000,000 USD globally
- Remote and flexible working as standard for many of our roles
- 25 days' annual leave plus UK public holidays
- Health insurance, along with extra dental and eye care cover
- Individual learning and development budget (alongside a free Kindle)
- Free HeliosX products, as well as family discounts
- We care about our people - we have a 5* rating on Glassdoor
- Our vertically integrated network of clinicians and pharmacies are capable of prescribing and delivering medicines to over 467,000,000 people in 9 different countries.
