Role Overview & Mandate
Executive Summary
There’s no place like Heathrow . Join the Heathrow Express operation and you’ll help give passengers the best airport...
Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
Location: Heathrow Airport and Paddington, London
Contract: Permanent
Pay: £30793 Plus target-based commission
Hours: Full-time 40 hours. Shift Based (04:30-00:30)
There’s no place like Heathrow. Join the Heathrow Express operation and you’ll help give our customers the best airport transfer service in the world.
Our Sales and Service Ambassadors play a key part in helping make this the best airport transfer service in the world. As well as helping to make the journey to and from the world’s most iconic airport second to none, you’ll also open the door to a wealth of training and development opportunities across the Heathrow business.
Discover a one-of-a-kind career as part of a team that takes pride in delivering a truly exceptional, personalised service to every customer – a team that always has your back. It’s a friendly and supportive place, where you’ll be given real accountability and have the chance to make your mark
Our Sales and Service Ambassadors work across the Heathrow site, at Paddington station and onboard our trains. Wherever they work, they deliver a world-class, personalised customer experience to all customers using the connection. Heathrow Express and its Sales and Service Ambassadors form a vital part of the Heathrow brand, keeping customers connected with the heart of London.
Like everyone here, you‘ll be passionate about creating the best Heathrow Express experience for all our customers. But as well as focusing on the customer experience, you’ll also be proactive in encouraging new customers and up selling existing products. As an Ambassador, you’ll be key to the growth and success of our business.
You could be working in different locations – including our remote selling podiums, at ticket vending machines and on board the trains themselves. At any one time you could be:
- generating sales for Heathrow Express
- working on-board our trains providing customers with a personalised service
- delivering our promotional, marketing and giveaway activities
- providing accurate information and journey advice to customers
- ensuring all health and safety procedures are being followed
- proactive in driving sales to new customer’s as well as up-selling on existing products.
- experience working within a fast paced, customer facing environment, you’ll have a real understanding of the importance of great customer service
- you’ll have experience in selling and up selling products, and be comfortable working to a realistic sales target
- fluent in spoken English, but any other languages would also be helpful
- ability to prioritise issues and interactions with large numbers of customers
- instrumental in treating every passenger interaction with the same enthusiasm, whether it’s your first customer or right at the end of your shift
Joining us now means exciting challenges and opportunities. You’ll play your part in safely getting passengers to their destination.
We are a close-knit team that proudly work together to achieve outstanding results. Our culture is friendly and supportive, championing diversity and inclusion. We are passionate about sustainability and focus on supporting our local communities.
We are proud to be a part of the wider Heathrow Airport family, helping to connect London to the world. Join us and see where we could take you.
Our rewards
As well as competitive salaries, we’re committed to providing great benefits that make this an even more rewarding place to work. They include an excellent pension scheme, life assurance and access to private health insurance. As a rail operator, we can also offer you an ATOC railcard. Not only that, when you get here, we’ll support you to grow your skills and help you to reach your full potential.
