Official Specifications
Role Overview & Mandate
Executive Summary
* highly competitive rates of pay * instant access to your wages. No need to wait for payday! *...
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* highly competitive rates of pay * instant access to your wages. No need to wait for payday! * exclusive employee discounts incl. retail and leisure savings * excellent career development incl. formal training * free parking * well-supported environment *
Saturday and Sunday - 9:00am-16:30pm with the possibility of a job share
The Hawthorns Braintree are currently recruiting for a friendly, approachable and empathetic team player to join us as Receptionist. As Receptionist you will support the service by providing a positive and welcoming public image at the first point of contact, whether in person or by telephone.
You will ideally have experience as a receptionist or similar customer facing position.
This role may be split between two people, please discuss this further with the hiring manager.
The key responsibilities of our Receptionist include:
- Greet people politely and professionally whether in person or by telephone
- Demonstrate support and empathy for the residents living in the apartments
- Offer assistance to all visitors to the home in a courteous and helpful manner
- Be responsible for the Reception area and ensure it is presented to a high standard at all times
- Follow company procedure when taking telephone or visitor enquiries, capturing all relevant details for the General Manager and company systems
- Pass essential information to relevant staff or residents immediately
- Ensure that incoming telephone calls are accurately transferred, with details recorded in case a call back is required
- Input and retrieve information into the company enquiry management system as required
- Assist with general administration duties as required
- Attend staff meetings and staff training sessions as necessary
- Adhere to service Policies and Procedures.
- Actively market the service in the local community and keep an up to date database of competitors and their pricing
- Provide clerical support to the General Manager and when appropriate other staff, to include diary management, photocopying, filing, and maintaining records
- Develop and maintain positive relationships with all residents, family, visitors and colleagues.
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