Customer Relations Manager

Harron Homes is a Private Limited Company first incorporated in 1993, which builds premium residential properties in the private sector – from houses targeted at first-time buyers to luxury 5 bedroom family homes. Harron Homes unique house designs distinguish the company from its competitors.

With divisions in Yorkshire and the North Midlands, and a Head Office in Leeds Harron Homes are always on the lookout for new talented people to join their team and help grow their thriving business.

We now have a fantastic opportunity for an experienced Customer Relationship Manager to join our growing team.

Key Purpose of Role

To carry out and implement procedures to ensure quality is to the highest standard and continually improved. In line with company policies provide customer information and guidelines and research alternative improvements.

To conduct thorough inspections on newly constructed properties before notice is served, ensuring that they are defect free and home ready. Providing updates to all departments and recording findings for availability for interdepartmental meetings.

To ensure properties are handed over in line with the Customer Charter.

To assist the Customer Service department with defect logging, contractor chasing and any other reasonable request.

Where appropriate carry out the Home Demonstration 1 week prior to Legal Completion

Key Duties / Responsibilities

· Undertake the Home Quality Inspection of properties utilising the Audit Pro App.

· Prepare and distribute an advisory report to the Site Manager, Construction Team and relevant Directors/Managers to confirm the issues identified.

· Input the relevant data onto the IT system to notify successful completion of the Home Quality Inspection. Ensure that all reports are logged on the central database.

· To ensure the Contracts Manager have all the information required to carry out the second inspection in line with company procedures or to carry out the inspection.

· Monitor re-occurring defects and raise any issues to Line Manager, Construction, Technical /Commercial departments. Log any issues or concerns regarding the property.

· Maintain oversight of remediation activity to each property to ensure satisfactory issue resolutions within the set time frames.

· Assist on site with the remediation of defects and ensuring future plots are to the highest of standards.

· Undertake general administration duties and diary management as required.

· Assisting the Customer Service team when required, with remediation of defects and contacting contractors for dates. Updating Coins and spreadsheets and liaising with Site Teams/Contractors.

· To carry out the Home Tour in accordance with company guidelines, when the Site/Sales teams are unavailable.

Experience

Experience of working in a similar role in a house building company with a knowledge of build procedures and standards.

Key knowledge and skills

Ability to organise own workload and where appropriate those of others.

Ability to work well under pressure in a fast-moving environment.

Ability to work independently, prioritise work, take initiative and make informed decisions to improve standards.

Solution and customer focused, when faced with challenges and obstacles.

Knowledge of building standards or ability to learn quickly.

What we offer;

Successful candidates will receive ongoing support and training, with long term career prospects and job security

Competitive Salary

Life Assurance

Annual Bonus

Pension

Annual Seminar

Christmas Party

Great working Environment

Parking

Job Type: Full-time

Benefits:

• Company car
• Company pension

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Yearly bonus

Work Location: One location

Reference ID: CRM NM 130223