Role Overview & Mandate
Executive Summary
Do you have a desire to create great experiences and provide a high standard of customer service in a retail environment? With over 140 cafes...
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Sources: USCIS E-Verify & Home Office CoS
Do you have a desire to create great experiences and provide a high standard of customer service in a retail environment? With over 140 cafes throughout the world, the Hard Rock Cafe Piccadilly Circus is the newest edition to the brand and features the largest Rock Shop in the company.
We are looking for new Retail Supervisor to deliver the service the company has delivered for the last 50 years. Applicants should be keen to work in a high volume retail environment, varied shift patterns and enjoy interacting with guests from all round the world.
As part of your daily duties you will be expected to :
- Continuously provides employees with verbal recognition, direction, and support.
- Communicates with employees to keep them informed of restaurant, regional, and corporate procedures.
- Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
- Trains and empowers employees to exercise good judgment to make decisions regarding service, food quality, and customer satisfaction by adhering to company training standards
- Opens & closes the retail store
- Completes Opening and/or Closing Checklists.
- Balances staffing levels and labor costs to achieve a cost-effective plan for running restaurant.
- Monitors and controls labor using established methods to meet goals.
- Evaluates condition of equipment, and conducts routine maintenance and minor repairs to ensure smooth operation and save on costs. Fixes minor equipment problems {light bulbs) or calls for maintenance assistance when necessary.
- Inspects product levels and storage areas to determine if enough product is on hand; and to maintain proper storage.
Applicants should have a minimum 2 years supervisory experience in a high volume high traffic environment.
Applicants with a multilingual background would be an advantage and a passion for music is also key factor in working with the Hard Rock Cafe.
Job Types: Full-time, Permanent
Job Type: Full-time
Salary: £12.00-£13.50 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Referral programme
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Loyalty bonus
Experience:
- Supervising experience: 1 year (required)
Work Location: In person
