Disrepair Manager

At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Economy department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on.

As a Disrepair Manager, you will provide client management of the Disrepair Team ensuring that the services are allocated, joined up and consistently meet resident and other stakeholder expectations. You will ensure that control systems, such as agreed KPIs and business management information, are applied in managing contractors to achieve contractor efficiency in delivering repairs.

You will review Part 35 Compliant reports produced by all disrepair surveyors to ensure quality diagnostics to identify and implement any training and development needs of the team.

You will monitor and deliver internal delivery of Service Level Agreements within the team to ensure 100% compliance, in line with disrepair protocol and develop and introduce a standardised diagnostic template to be implemented throughout the team in the systematic approach.

You will provide critical analysis of Claimant Representative Expert Witness Surveys to LBHF litigation team, to identify where elements of disrepair cannot be successfully proven and provide defence Witness Statements where required, and attend Court Hearings where required as Expert Witness on behalf of LBHF.

Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.

Role Responsibilities:

As a Disrepair Manager, you will:

• Make sure contractors are effectively managed and supported.
• Client the disrepair service to deliver agreed performance and customer satisfaction targets.
• Ensure the housing stock is safe and compliant in line with best practice and current recognised standards.
• Apply the performance framework to monitor contractors and drive service improvement. Within this framework build a collaborative operating culture to maximise efficiency, drive innovation and secure ‘best in class’ customer service.
• Utilise financial parameters for the operation of the service to ensure that all parties are clear on their delivery targets, operating budgets, and financial reporting. Monitor financial performance against budgets and financial targets. Take early corrective action where over/underspends are identified.

Please refer to the Role Profile for more information.

People Values:

How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

We are fair

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Recruiting for Attitude:

Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes:

Complex problem-solving
The ability to work within a complex system and find simple solutions and outcomes that deliver real change.

Critical thinking
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources.

Creativity
You take approaches that demonstrate how doing things differently and creatively changes the dynamic in situations. You can apply creative solutions that deliver hard outcomes.

People management
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals.

Coordinating with others
You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You can also recognise how others work, think, and feel to get the most out of collaboration.

Emotional intelligence
You have a high degree of self-awareness and self-regulation in a wide range of situations from one-to-one conversations to team and group dynamics. You can recognise motivating factors and demonstrate empathy appropriately applying a wide range of adaptive social skills.

Judgement and decision making
You can take rational and evidence-based decisions and take responsibility for your decisions and actions. Where there is ambiguity or a lack of evidence you can demonstrate the ability to understand the environment and show flexibility in applying your judgement.

Negotiation
You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes understanding how to structure and undertake successful negotiation on an organisational-wide level.

Service orientation
You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of objectives. You and your team can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives.

Cognitive flexibility
The ability to recognise the environment in which you work and adapt and shift to this environment to maximise your own personal achievement and lead others in the same approach. Applying cognitive flexibility to situations of significant change and transformation.