Role Overview & Mandate
Executive Summary
We're looking for a Front of House to join us here at GWI London. Not just any Front of House though. Someone reliable and genuine, who works...
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We're looking for a Front of House to join us here at GWI London. Not just any Front of House though. Someone reliable and genuine, who works best in the midst of an awesome and forward-thinking organisation. That's because as a GWIer you'll be immersed in the fast-moving world of data tech. We think big to make an impact, we're not afraid to ask why and we always show respect. Those values are what got us where we are today, and they're a big part of what we're looking for in you.
About the job:
As the first point of contact at GWI HQ, you will ensure that the experience delivered to internal, external and remote users is memorable and exceptional, representing best in class service and experience, whilst creating a safe and productive work environment with customer service being delivered to agreed standards.
You will be empowered to confidently welcome and assist building users, to create a seamless experience between onsite and remote working, and to take full ownership of resolving guest experience issues through to resolution with escalation where necessary.
What you'll be doing:
- Deliver a consistent and awesome level of customer service
- Cover a 18-hour work week on Tuesday, Wednesday and Thursday around the hours of 09:00- 15:00 but we remain flexible for the right candidate!
- Provide proactive reception & front line support, advice and guidance to building users to ensure they are using the appropriate technology to maximise the HQ user experience
- Be the ultimate host: Manage the arrival of guests, including visitors, suppliers and 3rd party contractors, contacting hosts
- To perform regular and frequent inspections of floors
- To handle and administer general customer enquiries from building users, ensuring prompt and effective resolution
- Oversee and coordinate diary management and usage
- Provide general hospitality services where needed and with events
- Escalate any matters of health and safety concern
- Support emergency evacuations by acting as a Fire Marshal
- Provide support for room set up and porterage when needed
About you
First things first, as a disruptor in the global market research industry, we haven't come this far without entrepreneurial spirit and a get-up-and-go attitude. So if you think we'll see that in you, then you're already halfway there. Here's the rest of what we'd like you to bring to the table.
Technical
- Excellent verbal and written communication skills.
- Ability to juggle multiple tasks
- Excellent prioritisation skills
- Exceptional customer service skills
- Visitor Management Systems
- Ticketing System
Competencies
- Natural problem solver
- Empathetic
Our benefits
Great benefits make a big difference. Not just to employees, but to the whole vibe of a business. That's why when you work for us, you'll enjoy a full spectrum of generous perks, rewards and office benefits
- Competitive salary and discretionary bonus
- 25 days annual leave (prorated)
- Hybrid working, flexitime and a great work-life balance (don't just take our word, check out Glassdoor)
- Allocated shares according to GWI's share scheme
- Work from Anywhere policy
- A range of discounts and freebies
- LinkedIn Learning and ongoing Learning and Development opportunities
- Simplyhealth cash plan for everyday healthcare
- Auto-enroll pension plan with GWI matching up to 4%
- Cycle to work scheme and commuter season ticket loan
- Commit a working day to charity each year
- Early finishes on a Friday
- A well-stocked fridge, plenty of snacks (some healthy, some not so healthy)
- Regular social activities, including free online yoga and team outings
Who we are
GWI was founded with the knowledge that understanding your audience is really important for business. When you know who you're speaking to and why, you can create content and campaigns that stand out to the people that matter.
Through our global online survey, we gather data on the behaviour and perceptions of consumers across the world. This provides businesses with deep, actionable insights on their audience, revealed from data they trust.
It's been going well, too. Since launching in 2009, we've become one of the UK's fastest growing target audience companies. We're not about to stop growing any time soon. As a business, we're on a mission to re-engineer data-driven marketing, and we're on the lookout for talented people to join us.
Imagine if our data came from just one kind of person. We'd get a very nuanced view of the world. And we definitely wouldn't have gotten off the ground as a business.
Although things certainly aren't perfect, we live in a society where differences are increasingly celebrated – so we'd expect nothing else from our teams. In fact, the GWI office is as diverse as our global data, it's really important to us that it stays that way. This is a place to feel at home, express yourself freely and make your mark.
#li-hybrid
