IT AND FACILITY SUPPORT SPECIALIST

About us

Greentube GmbH, the global interactive unit of Novomatic, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the Novomatic Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube’s industry-leading omnichannel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes classic slots, table games, live dealer gaming, AWP reloaded slots, server-based gaming, social casino gaming, bingo and more.

Since 2017, Greentube UK has been operating as a frontrunner in the online gaming world. At the core of its business are innovation, high-quality features, speed and a flawless user experience.

Join our team

Here at Greentube UK, we are always on the lookout for the best talent out there. We are now looking for an IT and Facility Support Specialist to hop on board and join the team!

Our employees are essential for our success. To ensure a smooth and pleasant day-to-day business, Greentube UK is searching for a communicative, committed and service-oriented colleague, to support our team in a growing business. In this role, you will be the first point of contact for all matters in the field of IT and support our users in their day-to-day duties.

Greentube UK employs 60+ people and we are proud to say that our main aim is to offer our employees a secure and comfortable working environment - employee wellbeing is and always has been a top priority for us and we are always looking for ways to improve. We are steadily growing thanks to our dedication to delivering high quality, innovative products.

By joining Greentube UK, you will become a part of a fantastic and diverse team and have the opportunity to work with professionals across all of our locations including Austria and Malta. Working under the Director of Operations, there will also be options open to explore and develop into other areas of the business.

Sounds interesting? We want to hear from you!

Your tasks

Duty Statements and Key Responsibilities (Greentube Group)

· Act as the 2nd level support for the Service Desk for corporate IT-related topics.

· Work continuously on a task until completion (or referral to third parties, if appropriate).

· Suggest improvements for corporate IT processes.

· Collaborate and support in troubleshooting system and network problems, diagnosing and solving hardware or software faults.

· Drive and collaborate on Projects as a team member.

· Support the Service Desk by creating knowledge-base articles.

· Train the Service Desk to improve their skillset.

· Work with EUC to test and evaluate end-user technology.

· Shared responsibility for Client OS patching, firmware and applications and keeping devices compliant.

Location-Specific Responsibilities (UK Office)

· 1st level support for issues arising at UK subsidiary.

· Administration of local CCTV, Phone and Access Control Systems.

· Installation of new hardware (e.g., servers, switches) to support the 3rd-level engineers.

· Keeping IT inventory up to date in CMDB.

· Liaising with suppliers and preparing purchase orders in line with the process.

· Onboarding and offboarding of employee hardware.

· Documentation of any changes to systems or processes.

About you

· Completed education with an IT-focus.

· A minimum of 1-year work experience in a similar role, with a focus on technical support / help desk.

· Very good knowledge of client standard software (MS Windows, Office, Adobe, etc.).

· Fundamental technical knowledge (networking, software and hardware, AD, client infrastructure).

· High level of commitment supported by a strong customer and service-oriented way of working.

· First-hand experience with a ticketing system is an advantage.

· Communicative personality.

· A high level of resilience, even in stressful situations.

· The desire to develop.

· Reliable and accurate work style.

· Very good command of English, both spoken and written.

Our Package

· Flexible finish times Mon-Thurs 3:30pm and Friday 1pm.

· Hybrid working model – Opportunity to work Mondays and Fridays remote.

· City centre location.

· Opportunity for international travel to other Greentube offices/subsidiaries.

· Great opportunity for progression, with a preference to promote from within and develop our staff according to their own aspirations.

· A strong working and social culture, regular company social events.

· Modern, dynamic, yet relaxed environment.

· An open mind for new ideas and methodologies.

· Employee benefit package: enhanced holiday, pension, bonus scheme, health package and beverages.

NO AGENCIES.

Privacy Notice.

We shall process only the data submitted by the applicants and for evaluating the job application. We shall take no responsibility for the type and content of the data shared by the applicants. In no case during the evaluation process shall we require and/or process sensitive data. Privacy and security is a priority for us and we shall handle the data with the adequate measures. The processing is not automatic and the data shall be processed only within our company and shared with the relevant persons on a need-to-know basis. The provided data shall be retained for at least 6 months. During this period, we may contact the applicants for other potential vacancies. After this term and/or upon the applicant’s request we shall delete the data unless longer retention periods are prescribed and/or permitted by law. In case of further enquiries, the applicants may contact us by using this email address.

Job Type: Full-time

Salary: £23,000.00-£28,000.00 per year

Benefits:

• Flexitime
• Life insurance
• Wellness programme

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Nottingham: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have technical knowledge (networking, software and hardware, AD, client infrastructure).
• Have you used a ticketing system before
• Are you above the age of 18?

Experience:

• IT support: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: Graphics