Role Overview & Mandate
Executive Summary
Are you looking for a fresh challenge with a well-known and established company, boasting a loyal customer base and a nationwide...
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Are you looking for a fresh challenge with a well-known and established company, boasting a loyal customer base and a nationwide presence?
The Company
GreenThumb Ltd has been making lawns look beautiful, lush green and weed free for over 35 years. From our humble beginnings in North Wales, we have grown to become Europe's largest Lawn Care company, with over 220 branches nationwide. Our nationwide network of qualified and well-equipped Lawn Operatives ensures we give our customers outstanding service, expert advice, and the best experience with our innovative Lawn Care solutions.
The Package
- Up to £55,000 per annum
- Monthly performance bonus
- Company car or car allowance
- Free Lawn Treatments
- Occupational Sick Pay Scheme
- Occupational Maternity & Paternity Leave Schemes
- Simplyhealth - Medical cashback scheme, including online GP and Physio, counselling and support services, and well-being discounts
- Employee discount scheme; major retail and leisure brands
The Location
- North East & West England, North Wales, Scotland
- A regional road-based role within the above areas
The Job Role
The Regional Operations Manager (ROM) plays a key role in ensuring that lawn treatment services are delivered on a timely, effective and efficient basis to our client base customers. Fundamental to this is the effective management and motivation of a team of Branch Operations Managers (BOMs) and their teams who are located at various branch locations throughout the relevant Region.
The primary focus of the role will be on the close management of the branches to drive operational efficiency, the adoption of best practice and ongoing continuous improvement. In addition to this there will be the need to maintain and develop relations with Head Office based support functions including Customer Services, Human Resources, Finance, Technical Services, Operations, Sales and Marketing.
The Requirements
- A strong Operations Manager with experience in managing multiple Operations Managers.
- A Self-starter with a passion for people development, including employee orientation toward a customer centric culture.
- The successful Operations Manager will have a strong commercial acumen to maximise revenue, as well as a sound understanding of revenue, budget and cost analysis.
Experience Required:
- Management and development of a regional/area team
- Health and safety management
- Coaching and mentoring
- Excellent customer service and retention
- Financial management and cost control
- Use of continuous improvement tools and techniques
- Production of Management Information
Skills Required:
- The ability to manage and motivate employees, encouraging communication and new ideas.
- Ability to maintain and forge good working relationships with customers and stakeholders.
- Flexibility to travel and work outside standard hours if required.
- Good financial awareness and desire to reduce costs and remove waste.
- Excellent written and communication skills.
- Good working knowledge of IT systems, including Microsoft Applications
- Full UK driving licence.
If you think you fit the criteria and would like to work for a forward-thinking business, why not join us as our Lawn Operative, click “apply” below - we want to hear from you!
