Job Description Summary

The Digital Education Leader (DEL) will lead the remote customer support and education in your zone for MR, PET-MR & AW (MR software). The DEL will also manage the local modality Get Ready strategy in close collaboration with Zone Education Manager, Operations Leader and CES team. They will act as a regional Level Up and GECares.com Ambassador, promoting the website, encouraging registration and customer participation/use of the tools. This will include working with the Education Modality Manager to lead, prioritize, & structure the content development for your zone.

Job Description

Responsibilities

Remote Support:

• Lead the remote customer support in your region (A jobs) for MRI, PET-MR & AW (MR software) and oversee the plan if a CES OLA rotation is in place.

• Conduct high quality Clinical Education online training & troubleshooting sessions to ensure customer's safe and effective use of GE equipment, maximising image quality and productivity.

• Pro-actively escalate customer issues and needs to the relevant level in the organization.

• Provide mentoring and support remotely to your regional CES team where needed.

• Work closely and support the Service team with remote customer issues

• Develop & deliver virtual classrooms

Re- Imagine Education:

• Lead the Get Ready regional strategy in close collaboration with Zone Education Manager and CES team.

• Participate in the Start Me Up phase of customer training – this includes working closely with the Regional Connectivity Leader in order to set-up and demo AppsLinq/ILinq.

• Lead the Make Me an Expert phase of customer training by proactively running remote sessions.

• Support the creation, sales & marketing of Shock of The New and Elevate packages.

• Apply all procedures requested by Clinical Education management (Coordination process, training preparation, Field Visit Report, Debrief, Customer Feedback Survey etc.).

GE Cares Ambassador:

• Be the GECares.com Ambassador, promoting the website, encouraging registration and customer participation/use of the tools. Work with the ZEM to market and train the regional GE teams.

• Lead, prioritize, & structure the content development for your region.

• Develop content (videos, presentations, webinars, customer curricula) using the latest tools

• Define and Run « Live Expert Session » (webinars) for customers. Organize them with Key Opinion Leaders.

• Moderate the user community on GECares.com and lead one or several user groups.

• Participate in on-site activities necessary to keep expertise and develop customer intimacy to engage KOL in Education initiatives.

NPI:

• In collaboration with the Training Leader and Zone Clinical Leader participate in the NPI deployment process.

• Gain expertise in NPI and develop customer facing material.

• Provide in-depth presentation and demonstration to the user for specific Products & Services.

Sales Support:

• Work with the Modality Manager & Sales team to identify customers’ needs and develop content to promote options and upgrades

• Generate Leads on Installed Base (mainly through flex-trial & Remote training)

• When requested, provide support for congresses, road shows, exhibitions, and user meetings.

Qualifications and experience

• Radiographer degree, or PhD in bio-sciences, or Biomedical Engineering school or equivalent

• Ability to travel and be at customer sites/GE headquarters 20 to 30% of the working time (annual average)

• Fluent in English (Other languages desirable)

• Expert practical experience in GE MRI

• Teaching skills or teaching experience

• Presentation skills

Desirable skills

• Experience in conducting training in MRI

• Knowledge of GE’s products

• Computer skills (Word, PowerPoint, Excel, notions of Linux)

Eligibility requirements

A good level of English and a valid work permit

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information