Bicycle Mechanic

Surrey KT15

Fudges Cycles are helping to lead the way in modern sustainable mobility. We have bold targets when it comes to innovation, sales, repairs and customer experience. If you want to grow together with talented people creating an evolving form of transport, we have a job for you.

Job Purpose

At Fudges Cycles, we're looking for a Bicycle Mechanic. This is a small but growing company and we're looking for someone to help us expand.

You will be able to manage your time effectively and are naturally organised; you'll be a strong communicator who builds great relationships with all types of people — customers included! And most importantly: you must have demonstrable knowledge of bike repair.

This will require you to -

- Have a passion for bikes and repairs

- Process repairs appropriately on the ePOS system

- Upsell to customers by outlining all the benefits of premium products and accessories

- Pro-actively contribute ideas and suggestions for improving our customers’ experience

Who you are and what you'll be responsible for

You will be responsible for delivering top-quality repairs and maintenance on bikes, scooters, e-bikes and cargo bikes. You will liaise with customers to gain a greater understanding of their bikes, spotting trends in the types of issues they face, working both independently and as part of a small team to deliver against targets. You must be obsessed with providing outstanding customer service — you'll be comfortable using tech to log your work and provide feedback. You will also work to SLAs to ensure that you are delivering great work on time.

You are full of energy, self-motivated and make things happen. You know when to lean in and how to work with your team to maintain a trusting environment and achieve great things together. Finally, you have an interest and a curiosity to help change the bike industry.

Your experience

- At least 6 months of experience in bicycle repair

- Experience working in retail environments

- You are a problem solver, able to pinpoint the cause of a wide range of issues, both big and small, with the tenacity to solve it

- You will have some knowledge of e-bike repair

- You must have demonstrable knowledge of bike repair

£26,000 per annum + OTE

Required

- Ability to work weekends

- 40hrs p/w with the requirement of flexibility and weekend working

Who are we

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better solutions that improve their impact on the world and bringing mobility innovations to get them moving.

At Fudges Cycles we are a forward-thinking, people-driven business. We have a fantastic team of professionals who are passionate about delivering the very best customer experiences. Our 3 sites are located through West London and Surrey. We are proud to represent Giant, Tern, Brompton, Raleigh, Babboe and Forme.

Benefits

- In-house Fudges Cycle 2 WorkScheme

- Performance-based bonus scheme

- Trade price on bike parts

- Relevant training program

- Strong ability to progress within the business

- Company and employee-contributed pension scheme

- A positive company culture: We take a proactive approach in fostering a positive and supportive work environment where everyone can grow and thrive.

- Social events to encourage team building

Job Type: Full-time

Salary: £24,000.00-£26,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Store discount

Flexible Language Requirement:

• English not required

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus

Licence/Certification:

• Cytech qualification (preferred)

Work Location: In person

Application deadline: 01/03/2023
Reference ID: FUDCYC131022