Located in the heart of Piccadilly in our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

Role Description:

At Fortnum’s we believe in a life less ordinary, one where joy reigns supreme.

When it comes to work, that means building a culture where everyone, regardless of their background, can thrive - where learning is cherished, and there is a genuine sense of community and belonging.

To help us in this quest, we are looking for a collaborative, innovative and thoughtful Employee Engagement Lead to work with our small and highly dynamic team, as part of a job share.

Working hand in hand with your counterpart, this role is responsible for facilitating a connected, inclusive culture where people feel empowered to disrupt and innovate to make joy.

Working on some of the most exciting future facing projects for Fortnum’s, which is a leading modern heritage brand, you will have a good understanding of employee listening and engagement strategies, and what it takes to drive a culture forward in a way that resonates with our values.

This role, in its totality, will be expected to run our employee networks, take a leading role in managing our D&I programme of activity, while working on successful and highly engaging internal communication campaigns, and producing high-quality content and internal events that build pride and bring our Employer Brand purpose and values to life on a daily basis.

You will be responsible for creating engaging, visual and informative content that really brings our story to life.

The ideal candidate will be an articulate and empathetic communicator, with excellent presentation and organisational skills.

Please note, this is a job share role of 2 days a week (15 hours).

Key Accountabilities:

• Lead our employee listening strategy (which includes our employee opinion surveys, pulse-checks and listening groups), supporting the Employee Communications and Engagement Manager and Culture & Talent Director.
• Develop and drive our internal employee networks, alongside effective communication campaigns, that build employee pride and drive engagement.
• Working with senior stakeholders and peers internally, support the development of Fortnum’s inclusion and diversity approach – coordinating and overseeing the progress we are making against our plan.
• Work with our charity partners to identify, manage and promote volunteering opportunities, fundraising and internal charitable giving.
• Working closely with our HR team, engage our people in our key mobility and community initiatives.
• Create creative, visual and informative content which will engage employees based in a wide variety of roles, including shop floor, hospitality, head office, customer service and hospitality.
• Prepare activity and summary reports for senior leaders as needed.
• Contribute to and support major annual events such as our all-staff breakfasts, all employee meetings and engagement events.
• Work closely with various departments to generate ideas and strategies that foster connection and celebrate the joy of Fortnum’s.
• Manage projects professionally to guarantee tight deadlines are met in a busy environment,
• Respond to communication-related issues in a timely manner, as part of a busy team of 4 people

We expect the successful candidate to have the following skills and experience:

• Bachelor’s degree or similar level of qualification in communications, journalism, public relations or relevant field.
• A minimum of 5 years’ experience in a similar role.
• Strong knowledge of internal communication practices and techniques – with an interest in latest trends and best practice.
• An avid listener, with experience in conducting research and insight.
• Keen interest and understanding of people, culture and communities.
• Curious by nature, and a keen storyteller, who is a confident and creative curator and creator of content.
• Experience of publishing tools and an eye for design.
• Strong stakeholder management and experience working with senior leaders.
• Adaptable and able to multitask and work well under pressure and display a comfort level and confidence in working with and supporting leaders.
• Excellent organisation and planning skills.

In return we offer the following fabulous benefits:

• A competitive salary
• Annual discretionary bonus
• A generous store and restaurant discount
• A subsidised staff restaurant which uses Fortnum’s ingredients
• 25 days paid holiday (plus bank holidays) a year and an extra day off for your birthday
• Excellent pension scheme
• Invitation to our annual staff party
• And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years

At Fortnum & Mason we've been innovating for more than 300 years and as part of our mission to deliver a sense of pleasure for the centuries to come. We have grown to be a digitally focused and multi-channel company with the excitement of expanding our family to include those willing to grow with us.

Those who can consistently demonstrate individual initiative within a collaborative team framework, thrive at Fortnum & Mason. If this sounds like you, and you’re ready for the next step in your career, we welcome your application!