AWS Cloud Engineer

AWS Cloud Engineer

FM:Systems provides workplace management technology and solutions that enable facility and real estate teams to identify, plan and deliver the ideal workplace for every employee. Our broad solutions portfolio of software and hardware, specializing in space management and optimization, assets and maintenance, strategic real estate planning, resource scheduling, as well as projects and sustainability, empowers our clients to gain insight into how their facility space is performing, how they enhance efficiency and crate an employee-centric workplace.

At FM:Systems, we have 3 guiding values around what we believe and how we behave 1) do the right thing, 2) act with urgency, and 3) cultivate a culture of excellence and accountability. We aim to offer our clients an exceptional experience with every interaction, foster innovation, and invest in our people. We provide a flexible work environment with a generous time off policy, internal mobility, and growth opportunities. Additionally, we offer a comprehensive benefits package, monthly company updates with our CEO, virtual events, and more. If you’re ready to join a company that prioritizes their employees, apply today!

Recognized as a market leader by industry analysts, FM:Systems offers a suite of digital workplace solutions, empowering our customers across the world to re-imagine and transform their workplace experience. From Workplace Management to Workplace Analytics, to Employee Experience – our solutions are built to help our customers re-think their workplaces post-pandemic, right-fit their real estate portfolios, and realize the ideal hybrid workplace experience for employees. With customers representing half of the Fortune 50, ⅔ of top 25 US banks, 150+ government institutions, over 200 hospital and healthcare organizations, 350+ universities and 50% of the leading pharmaceutical firms, our leading solutions manage over 3 billion square feet across 80 countries. FM:Systems is headquartered in Raleigh, North Carolina and conducts business globally.

We are seeking an experienced Cloud Systems Engineer to perform daily administration and maintenance of physical and virtual servers, build out environments and configure and deploy additional servers as needed. The environment consists of AWS and SaaS environments within multiple data centers. Because our engineers work in multiple environments, both Microsoft Windows Server and AWS experience is necessary. The ideal candidate possesses the ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance. This person will have the confidence and expertise to define problems, collect data, and formulate solutions both independently and working as a team. They are considered the “go to person” in their organization.

The chosen candidate for this role will work for FM:Systems Europe Ltd. We have a physical office in Blackburn, UK but are also opened to hiring an experienced remote worker for this role in other parts of the United Kingdom.

#LI-Remote in the UK

In this role you will have the opportunity to:

• Architect and deploy new infrastructure in our private/public cloud.
• Provide 3rd level support on cloud systems platforms.
• Analyze data, establish trends, validate baselines, and identify outliers.
• Deploy SaaS applications meeting security and configuration standards.
• Manage deployments and configuration changes across staging, test, and production environments.
• Troubleshoot and resolve issues in development, test, and production environments.
• Develop automated approaches to streamline operations and processes.
• Create scripts to provide secure and seamless dataflow within our infrastructure.
• Collaborate in the planning, design, development, and deployment of new systems and enhancements to existing systems.
• Provide 24x7x365 rotational technical support when required.
• Handle escalations related to upgrades or new client provisions.
• Respond and mitigate server performance alerts as needed.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.

The successful candidate for this role will have the following skills and experience:

• 
  Windows Server experience (including Active Directory, IIS, file servers, and SFTP)
• 5 years' experience in working with AWS cloud and large virtualized and distributed enterprise environments (EC2, load balancing, VPC management, security groups, S3 management, Route53).
• Experience troubleshooting and understanding how to set up a geographically redundant service in the cloud.
• Experience with Cloud Formation, Terraform, Octopus and a scripting language (PowerShell preferred).
• Track record of working with client-facing critical systems.
• Ability to conduct research into systems issues and products.

FM:Systems is an equal opportunity employer. It is our policy to provide equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex or sexual orientation, gender identity or expression, marital status, national origin or ancestry, citizenship, ethnicity, gender, age, disability, present, current, or prospective military/uniformed service, genetic information, or other characteristics protected by applicable federal, state, or local law. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

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