Official Specifications
Role Overview & Mandate
Executive Summary
Your role What you'll be doing FLEETCOR, is a Global Leader in Commercial Payments....
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Your role
What you'll be doing
FLEETCOR, is a Global Leader in Commercial Payments. Our specialised payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Over 80 countries around the world operate and use our solutions for their payments. We’re passionate about our brand, our product, customers and employees, and we want to meet highly motivated individuals who will share our vision – and our passion.
What you’ll be doing:
We are now looking for a Fraud Administrator on an initial 6 month FTC to work within our Fraud team to review and identify suspect transactions to our customers at the earliest opportunity using our fraud monitoring tools.
This role will be based in our Swindon office on a hybrid working basis once training has been completed.
The Fraud Administator will minimize both FLEETCOR’s and customers’ fraud losses, maintaining customer confidence in our brands and products. This role will monitor daily reports, identifying fraudulent spending and taking appropriate action. Additionally you will be:
- Contacting retailers to obtain evidence for fraud cases
- Opening and working fraud cases in line with fraud matrix / Visa Operating Regulations.
- Analysing data looking at fraud patterns / spend to identify suspect merchants, employees.
- Highlight misuse of cards to customers and offering solutions to resolve.
- Ensuring customers have correct controls on cards to prevent paying by alternative means.
- Attend customer meetings /merchant meetings to discuss fraud issues as required, normally at FLEETCOR offices.
What we’re looking for:
- Previous experience within a customer service environment working within agreed service levels.
- Good telephone, keyboard and communication skills and competence in MS Office.
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A confident communicator who can demonstrate good customer resolution techniques.
Evidence of effective team working. - Excel skills including V Looks ups and pivot tables
- Able to work on own initiative and to take a questioning mindset to spot exceptions in data with exceptional attention to detail.
The rewards we’ll give you:
- Hybrid Working (optional)
- Free on-site parking
- Opportunities working for a global company
- 4 X Life insurance
- Pension scheme 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to benefits portal – Perk Box
- Discounted goods and services
- Employee Fuel Card
- Access to LinkedIn learning
- Career Progression
Fleetcor is committed to equality of opportunity and welcome applications from people, regardless of age, gender, ethnicity, disability, sexuality, social background, religion and/or belief. And we promote flexible working opportunities where operational needs allow.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
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About FLEETCOR
FLEETCOR is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by FLEETCOR (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with FLEETCOR's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
FLEETCOR is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: FLEETCOR will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any FLEETCOR employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of FLEETCOR. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
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