Social Media and Customer Care Administrator

£22,000 - £25,000 per annum (full time)

Birmingham

15/05/2023

Could you be our next Social Media and Customer Care Administrator with remote working? Are you creative, organised and passionate about delivering excellent communications and customer service? If so, we would love to hear from you – apply today!

Social Media and Customer Care Administrator
Remote working – some training in Birmingham office may occasionally be required

Full time and part time available, permanent
£22,000 - £25,000 per annum (full time)

Please Note: Applicants must be authorised to work in the UK

Parade Brand Support is looking for a Social Media and Customer Care Administrator to join our team. This is an exciting opportunity to work from home with occasional training in our Birmingham office. As a Social Media and Customer Care Administrator, you will be responsible for providing excellent customer support and managing social media communities for our big-brand clients.

Key Responsibilities:

Answering calls with a polite and professional tone and within guidelines to answer queries and some product-related complaints.
Moderating and managing our business/brand Facebook community, screening new members for admission and posting regulated content.
Managing and moderating business-to-business/consumer social communities.
Logging information on various systems and extracting data.
Processing orders over the phone and processing payments.
Quality checking data in Excel for report creation.
Creating pivot tables in Excel and visually presenting data through charts and graphs with full accuracy.
Posting content to schedule on various social platforms and some moderating and community management in a regulated environment.
Participating in various team briefings and implementing new instructions effectively.

Requirements:

Friendly, professional, and excellent telephone manners – able to build a rapport with a diverse demographic.
Able to adhere to strict communication guidelines and in-house processes.
Excellent written communication - attention to spelling and grammar.
Keen attention to detail - responsible for quality checking data reports, order entry details, and content checking.
Customer care response content creation and editing if required.
Social media community engagement, moderation, and content posting skills with highly regulated content.
Good understanding of the evolving nature of social media and high degree of proficiency in using it along with good judgement.
Capable of importing into and extracting data from various database systems, experience of using customer care systems for case logging.
Proficient in all aspects of MS Excel, including generating reports, graphs, charts, pivot, and other data manipulation.
Experienced in supporting senior team with nominal input and efficient time management.
Able to fit into a team of highly efficient and supportive members for a mutually satisfying harmonious relationship.
Taking ownership of the impact of individual SLA and accuracy in contributing towards team performance.
Flexible attitude with an aptitude for learning and improvement.

Benefits:

As well as the opportunity to get your creative juices flowing with a highly reputable business, we can also offer you the following:

Competitive Salary (commensurate with experience).
Exposure to big-brand clients.
Training and career development.
Fully supported hybrid working – home working with some office working.
Different shifts available for part-time roles.

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Social Media, Social Media Executive, Marketing, Media, Digital Marketing, Creative, Social Media Assistant, Social Media Executive, Admin, Administrator, Customer Service, Customer Support, Customer Support Administrator, Customer Service Representative, Customer Service Advisor, Remote Working, Customer Care, Customer Care Administrator, Customer Care Advisor.