Role Overview & Mandate
Executive Summary
Are you a customer-focused individual with a passion for leading teams? Do you have a knack for problem-solving and a drive to provide exceptional...
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Sources: USCIS E-Verify & Home Office CoS
Are you a customer-focused individual with a passion for leading teams? Do you have a knack for problem-solving and a drive to provide exceptional customer service? If so, we have the perfect opportunity for you! We are seeking a Junior Customer Service Manager to join our team and help us deliver top-notch customer service experiences.
As a Junior Customer Service Manager, you will have the opportunity to lead a team of customer service representatives, implement best practices, and develop strategies to enhance our customers' experiences. If you are a natural leader with a customer-centric mindset and a passion for providing outstanding service, we encourage you to apply for this exciting role!
Responsibilities:
- Lead, train, and mentor a team of customer service representatives
- Ensure that customer service representatives provide exceptional service to customers
- Develop and implement customer service policies and procedures
- Resolve escalated customer complaints in a timely and professional manner
- Analyse customer service metrics and provide regular reports to the Senior Customer Service Manager
- Identify areas for improvement in customer service processes and implement changes to enhance the customer experience
- Collaborate with other departments to ensure a seamless customer experience
- Stay up-to-date on industry trends and best practices in customer service
Requirements:
- 1-2 years of experience in a customer service role
- Excellent leadership and communication skills
- Strong problem-solving skills and the ability to think critically
- Proficient in Microsoft Office and customer service software
- Ability to work independently and as part of a team
- Strong attention to detail and organisational skills
Please note
This is a full-time position, specifically based in Manchester.
Job Type: Full-time
Salary: £25,044.14-£27,771.33 per year
Benefits:
- Bereavement leave
- Company car
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Gym membership
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Transport links
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Application question(s):
- Can you work full-time?
- Do you require visa sponsorship to work in the UK?
Work Location: In person
