eCommerce Operations Executive

Job Location: London

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Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

At Ferrero, we know our products are loved by millions of people, young and old, all around the world. Imagine crafting the iconic brands that you’ve grown up with and being part of an energetic and transformative eCommerce team that reaches results and rewards innovation.

We have a new opportunity for an eCommerce Operation Executive. In this role, you will support the Digital Operations Manager manage the tactical operation of the D2C systems related to price, promotion and product set-up, whilst also defining long-term strategic improvements to transform data and third-party business relationships.

This role focuses on the end usage for all related D2C platforms & related systems. Ownership & administration of all D2C systems as well as execution of technology or platform integrations/projects are managed by IT.

Main Responsibilities:

You will manage the delivery of D2C business projects such as introduction of preference centre or customer competitions whilst ensuring a focus on customer experience and commercial performance at all times.

Execute daily system operations to ensure customer & commercial success, while contributing to project requirements where required, and site optimisation identification and feedback with our third party providers.

Support the Customer Service third party with queries by managing Customer Reviews for the website, ensuring key elements are fed back into the business.

You will also, support with the set up & monitoring of price changes and promotions across all D2C systems (inc. Website, OMS), ensuring product data is complete, accurate & aligned across all D2C systems.

Manage the flow and processing of customer and commercial data (inc. GDPR) while supporting the operation of third-party systems (CRM, Reviews, etc), dashboard and reporting productions and maintenance.

Who we are looking for:

A brilliant eCommerce Executive that will thrive in ambiguity with knowledge of both eCommerce and eMarketing technologies (CMS, SAP ECC, SAP Commerce Cloud, salesforce).

You will have experience setting up of price & product across D2C systems (Inc. Website, OMS) and website management end to end, with outstanding attention to detail and the ability to go beyond the data reporting (Strong Excel, SQL or Power BI)

This role is the perfect opportunity if you are looking to stretch and develop in eCommerce and make a real impact by contributing to the delivery of the brand’s long term growth ambitions and plans.

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.