Role Overview & Mandate
Executive Summary
We are looking for a proactive and experienced Relationships & Events Manager to become an integral part of our...
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Company Benefits:
Enhanced maternity and paternity pay
Working for an exciting, growing brand
A supportive and inclusive leadership team who champions internal development
Up to 50% discount on food and drink when dining at any of our restaurants
Complimentary meal for two to celebrate your work anniversary
- Christmas Day and New Year’s Day closures to guarantee you time with your loved ones
Desired Personal Skills and Experience
- An innate passion for meeting new people and networking, with confidence in public speaking and hosting events and guests.
- Immaculate personal presentation and a professional, confident and enthusiastic approach to work.
- Proactive and enthusiastic approach to identifying areas for growth.
- Strong organisational skills, self-discipline and attention to detail.
- High levels of commercial knowledge and awareness regarding the food, hospitality and tourism industries.
- Impeccable and adaptable written and verbal communication skills.
- Adaptable and proactive with great initiative.
- Flexibility to work a range of shifts including a combination of day times, evenings and weekends, dependent on the needs of the business.
- Experience of working in a relationship management or business development role.
- Genuine concern for maintaining high standards and providing the best guest experience possible.
Responsibilities
- Drive sales through creating and developing corporate relationships across various sectors within the professional services, retail and tourism industries
- Drive guest loyalty through nurturing both corporate and non-corporate relationships
- Act as a brand champion and be the face of Fazenda at networking events
- Build and develop strong working relationships across all departments within the restaurant to continuously maintain product and process knowledge
- Identify relevant local brand partnership opportunities across multiple sectors
- Identify and work with key local individuals or businesses
- Build, develop and maintain a database for generic and targeted marketing
- Host and manage the end-to-end process of on-site and off-site events
- Ensure important guests and events are communicated to FOH
- Development and maintenance of a forward planned diary of events, meetings, networking and competitor monitoring
- Work closely with the marketing and social team to ensure digital content reflects local marketing activity and upcoming events
- Perform regular web audits to ensure Fazenda listings on third-party websites are up to date.
- Produce and deliver a comprehensive local strategy plan in line with the needs of the restaurant
- Track and report on activity along with the General Manager and Deputy General Manager, relating it to sales and footfall in the restaurant.
- Meet individually set targets and KPIs.
- Regularly communicate with the FOH teams regarding important guests and events.
- Report to both General Manager and Relationship Marketing Manager on a weekly basis.
- Work alongside the site management team and site reception team on a weekly basis. This will strengthen your knowledge of your local guest-base and also the internal relationships with your local site team.
Southern Wind Group Ltd is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.
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