Concierge Supervisor

Concierge Supervisor

Are you passionate about providing a superior level of personalised service by ensuring every need and desire of our guests is fulfilled? We are looking for a remarkable individual to join our dynamic Concierge team at the Fairmont St Andrews, one of Scotland’s most iconic 5 star luxury hotels and resorts in the home of golf.

Our 213 bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award winning spa and leisure facility. With multiple food and beverage venues on site, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Our Front of House team are the greatest ambassadors for our resort, delivering a courteous and welcoming greeting to every guest who passes through our doors, and playing an integral part in their experience here at the Fairmont St Andrews and surrounding area.

Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you.

This is an excellent time to join our resort here in St Andrews, with some very exciting development plans for the property on the horizon. For those individuals joining our team, you will be joining an iconic property who aims to become a flagship institution of luxury hospitality in Scotland and the epitome of delivering excellence in service and experience to our guests.

What’s in it for you:

• As part of the Fairmont team, you will be able to enjoy many perks and benefits including:
• Employee benefit card offering discounted rates in Accor worldwide
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
• Staff shuttle service to/from St Andrews
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and Golf courses
• Access to gym and pool services
• Competitive Salary

Who are we looking for?

• Someone with a bright, engaging and warm personality
• A desire to continually enhance guest experience and provide excellent service, actively promoting the resort and local area
• High standards of grooming, presentation and professionalism
• Highly motivated and ambitious, with a great sense of pride in their work
• Actively and collaboratively assists in building the best practices necessary for the company and departments success using initiative and innovation
• Team player with excellent communication skills
• Desire to learn, develop and progress within the resort

What you will be doing:

• Provide guidance and support to the team, mentoring and training colleagues in all aspects of job roles
• Perform staff evaluations and coaching sessions. Provide feedback and coach employees on ways to improve their performance and achieve goals.
• Establish, communicate and reinforce company policies, procedures and brand standards to drive quality and high standards of service
• Create and distribute weekly staff schedules ensuring coverage for holidays, and sickness, covering shifts when required.
• Work with Revenue Management team to drive revenue throughout the Hotel operation; Rooms, Food & Beverage, Golf, Spa, Activities
• Establish and secure reliable and strong relationships with key businesses and accounts we work with, striving to develop new contacts and relationships to improve services provided by Concierge team
• Develop/Manage Amenity programme at the resort, focussing on Accor members, VIPs and other distinguished guests
• Develop and Maintain a strong activity offering for guests at the resort
• Other duties as assigned by Concierge Manager

A core responsibility of your role will be in the management of the most VIP clientele at the Fairmont St Andrews. You will be at the forefront of their experience, managing pre arrival communication, overseeing their journey at the resort and ensuring they enjoy their time in St Andrews is both comfortable and enjoyable.

If you believe you are the right person to join our team at the Fairmont St Andrews, then we want to hear from you now!! We take pride in giving individuals of all backgrounds the opportunity to flourish and excel in what is an extremely rewarding and diverse industry. If you have any questions feel free to reach out to our team directly, and we look forward to your application.

Job Types: Full-time, Permanent

Salary: £20,000.00-£25,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site parking
• Sick pay
• Store discount

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• St. Andrews, KY16 8PN: reliably commute or plan to relocate before starting work (required)

Work Location: One location