Customer Service Advisor

Discover the Unexpected

Experian is the world’s leading global information services company. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped economies and communities flourish – and we’re not done.

Our 21k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ the brightest minds that share our purpose and want to make a difference.

Our uniqueness is that we truly celebrate yours.

Experian's culture and people are key differentiators. We take our people agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We’re an award winning organisation due to our strong people first approach.

Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

**Start date – 5th June 2023 with interviews that will take place during April**

About the Role

We are currently looking for full time Customer Service Advisors.

This is an exciting opportunity to join our dedicated Experian Consumer Service team where every day you will have the opportunity to make a positive difference to the lives of our customers.

Using your strong communication and written skills you will be guiding them through their Credit Report and Score queries. You’ll have the chance to impress every time by delivering the highest level of customer experience, and in return will receive ongoing development and career progression opportunities.

You will also

• Deal with customers via inbound telephone calls, emails or our live webchat facility
• Provide a great and memorable Customer Experience
• Understand regulatory requirements and remain compliant
• Work on your own development and career aspirations

What are we looking for

• Someone with both excellent verbal and written communication
• A collaborative work ethic
• Passionate about delivering an outstanding customer experience
• A high level of resilience and the ability to meet targets/KPI’s

We will teach you the rest with our fantastic training programme and ongoing coaching.

If you’re passionate about helping customers, we would love to hear from you.

Where will you work and how

Our front-line Customer Service Advisors work in a hybrid environment, after training you will only need to come into our exciting Nottingham office 2 days per week (Monday & Tuesday).

Office location; The Sir John Peace Building. Experian Way NG2 Business Park Nottingham

During training (approx. 8 weeks) your working location will be office based and hours will be between 9:00 – 17:30.

Once training is completed, you will move into our four-week shift rotation with start times from 8 – 10.15 and end times of 4.00 – 6.15. This could include occasional Saturday working from 8.00 – 16.00, with one day off in the week to ensure you maintain a 5-day week.

Why Experian

• You will receive a competitive salary and annual bonus plan
• You will receive excellent training, support and a clear development plan so you can enhance your career
• Access to our benefit packages which includes, pension scheme, sharesave, generous holiday entitlement including the chance to purchase extra, medical cover, life assurance, Bike4work, GymFlex, free office parking and many more.

We also have internal networks and support groups that you can be part of such as:

• Working Families Network
• Women In Experian UK&I
• Experian UK&I Pride Network
• Autistic Employees of Experian
• Black at Experian
• disAbility Network
• Wellbeing Workstreams

If you require a reasonable adjustment, please do let us know.

#uniquelyexperian

https://view.pagetiger.com/experianguideforcandidates/1

Could this be the role for you? Apply now to start your journey with Experian!

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