ApexHire
United Kingdom (UK) 🛡️ UK Work Eligibility 💼 Company - Public
EXFO - Technical Support Specialist T&M
EXFO ✓ Verified Employer

Technical Support Specialist T&M

Verified Base Compensation
£22,895 - £27,873 / year
£1,908 - £2,323 / mo Apply Now →
Featured Partner Opportunities
Sponsored
Official Specifications

Role Overview & Mandate

Executive Summary

Technical Support Specialist T&M Main locations:...

🛡️
Verified by ApexHire Intelligence Desk Active Audit

Reviewed by Compensation & Visa Analysts
Sources: USCIS E-Verify & Home Office CoS

Technical Support Specialist T&M

Main locations: Southampton, GB
Job Type: Full-time
Workplace type: Hybrid
Offer number: 3931

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyperscalers and leaders in the manufacturing, development and research sector. Building on our 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks. With nearly 1,900 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has deployed over 250 assurance systems worldwide. We’re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities.

Under the supervision of the Technical Support Manager and according to general company policies, you will provide customers with technical assistance via telephone, email, web conference, or on-site. For common problems and issues of moderate complexity, you should be able to handle these with little or no assistance. For more complex issues, you are expected to take a leadership role in managing the customer contact and to liaise with factory experts to ultimately deliver a solution to the customer’s problem. All support activities are logged into the Corporate support database.
In addition to the technical support role, you will be required to provide training to customers on the operation of EXFO products. Training can be Web-based, or on-site at customer locations.
This is a challenging position where you will be a member of a medium size regional support center, and a broad product coverage is required. When needed, you will be requested to perform any other task related to your function.
Excellent computer skills, particularly with Windows OS, debugging OS problems
 Excellent knowledge of Optical telecommunication test and measurement instrumentation
 Good knowledge of Programming and/or remote control integration techniques
 Knowledge of Ethernet and IP, OTN, Synchronization, RAN and Mobile (RF)
Customer oriented attitude and solution approach
 Excellent communication skills and the ability to adjust to the customer level
 Sense of responsibility and high level of autonomy
 Excellent decision-making skills
Education: College or University degree in computer science, electronics, optics or physics, or telecommunications
Travel: Available for periodic travel
Pertinent experience: 2 years in a technical customer service environment
Language requirements: English any other languages will be an asset.

EXFO is an equal opportunity employer.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

Thanks for your interest in EXFO

Verified Partner Network
Sponsored
Ready to submit your candidacy? Apply Now
Compensation Analytics

Estimated Take-Home Pay

Calculator →

Projected statutory deductions based on standard single-filer baseline tax regulations in the United Kingdom corridor.

Gross Annual Package £22,895 - £27,873
Est. Income Tax Band 20% Basic Rate Band
Statutory Insurance / FICA 8% Class 1 National Insurance (NI)
Estimated Monthly Net £1,526 - £1,812 / mo
Regional Economics

Cost of Living (Southampton, England)

Bureau Data
Est. Rent (1-Bed)
£1,100 - £1,750
Monthly Utilities
£140 - £210
Cost Index
112.5
Disposable Tier
Top 15% Rank
🛂
Compliance Standards

Work Authorization Framework

Verified Status: UK Work Eligibility
Corridor: UK Employment Corridor
🛡️ Zero Fee: Direct corporate recruitment with zero placement charges.

Candidate Selection Pipeline

Direct Corridor Track
01
Direct Apply

Submit verified credentials & CV.

02
HR Screening

2-4 day credential verification.

03
Technical Panel

In-depth domain & team interview.

04
Official Offer

Corridor contract & relocation.

Peer Roles

Explore Related Positions (United Kingdom)

View All UK Jobs →
Kensington Capital & Analytics
Kensington Capital & Analytics 📍 London, England
£75,000 - £95,000

Principal Data Analytics Specialist

🛡️ UK Right to Work / Skilled Worker Eligible View Role
NHS Greater Manchester Health Trust
NHS Greater Manchester Health Trust 📍 Manchester, England
£43,742 - £50,056

Senior Clinical Diagnostic Radiographer

🛡️ HCPC Registration Required View Role
Caledonia Cloud Infrastructure
Caledonia Cloud Infrastructure 📍 Edinburgh, Scotland
£70,000 - £88,000

Senior Site Reliability & Kubernetes Engineer (SRE)

🛡️ Skilled Worker Visa Sponsor View Role
University Hospitals Birmingham NHS Trust
University Hospitals Birmingham NHS Trust 📍 Birmingham, England
£93,666 - £126,281

Consultant Acute Care Physician (General Medicine)

🛡️ GMC Specialist Register Required View Role
Thames Corporate Assurance Ltd
Thames Corporate Assurance Ltd 📍 London, England
£95,000 - £125,000

Head of Cyber Security & Zero Trust Architecture

🛡️ UK Right to Work / Tier 2 Licensed View Role
Emil Group Gmbh
Emil Group Gmbh 📍 Berlin
Salary Disclosed on Application

Senior Product Manager Claims (w/m/d/x)

🛡️ UK Work Eligibility View Role
Career Discovery Hubs

Browse Connected Categories & Regional Corridors