Role Overview & Mandate
Executive Summary
We’re recruiting! Customer Service Advisor - £24,720 per annum In a nutshell. We are...
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We’re recruiting! Customer Service Advisor - £24,720 per annum
In a nutshell.
We are looking for a Customer Service Advisor to join our Supplier Objections Team. Reporting to the Sales Support Manager, your duties will include (but not limited to) providing efficient and accurate support to customers and brokers, provide a proactive and engaging service, resolve customer and broker queries in a timely and professional fashion and build trusted relationships with Brokers, participate in formal and informal groups to suggest and implement improvements to processes and ways of working, ensure documentation and databases are accurate at all times.
So, what is in it for you?
We also offer a detailed career progression route via Everflow's Careers Pathways plus ongoing support and training within one of Europe’s fastest growing businesses.
If you want to take your career to the next level, Everflow is the place to be.
Some of the stuff we look for.
We want to see someone with an excellent understanding of the Utility industry and ability to follow company policies and procedures.
Responsibilities include-
- Receive and notify the customer & Broker of Objection via a Mail merge email.
- Assist in overturning objections (via call & email) to decrease objection rate in line with OKRs.
- Work with brokers to mitigate future objections and provide training to resubmit objections.
- Ensuring resolution of customer queries within the agreed service levels (SLA)
- Reviewing and prioritising workload on a daily basis.
- Liaising with external parties (e.g. Brokers)
- Maintaining / implementing improvements to process / SLA
- Any other duties reasonable expected of you within your role
The Package we offer.
You’ll get a starting salary of £24,720 and a list of other benefits!
- Contributory pension of 5%
- 1 day every 2 weeks for personal development
- Flexible working hours
- Ongoing support, development, and training
- Great reward and recognition system
Everflow’s Hiring Process.
We know Hiring Processes can seem overwhelming, but we don’t want you to feel overwhelmed at Everflow. We want every applicant to be fully aware of what to expect and for that experience to be a simple as possible. After all, one of our core values is to Make Things Simpler-er.
- As soon as you apply, you’ll receive an email letting you know we’ve received your application and we will be reviewing your CV. We’ll review your CV to see if your experience aligns with our open position.
- After your application has been approved, you receive a phone call with our Talent Acquisition Team to discuss your application further, find out what attracted you to Everflow and to learn more about you. This is a non-technical interview and it gives you an opportunity to ask us any questions that you may have.
- If all has gone well, you will be invited to a Teams interview with members of the Sales Support Department. This is a more technical interview where we get to discuss your background, tell you more about the role and the requirements we look for, and gauge your suitability for the role in greater detail.
